"Rasor RS1S"

The battery driven scissors are amazing and easy to use. It would have been good to have the instructions but it was easy to google them.
The delivery was extremely fast and efficient

"Awesome service and always get what I…"

Awesome service and always get what I need

"Good remedy"

I ordered one Juki machine for my mum's birthday. When it arrived, the machine was installed with a different motor from what was shown on the website. Indeed, we ordered a slightly more expensive model to avoid having exactly that motor. When I called, the customer service person was nice but wanted me to take the machine back for an exchange and said AE has the right to choose whatever motor for the machine and that motor is newer and better than the one we prefer. I have no doubt about the quality of the motor but my mum prefers to have the traditional motor she's accustomed to using. After discussion, they agreed to deliver another machine with our preferred motor for an exchange at their own cost. During the next delivery, their staff, John, came in person to ensure everything went alright. All in all, it was an unfortunate incident at first but AE solved it well at last.

"Such helpful people"

Such helpful people

"Pete"

Excellent service.

"Good communication updates from the…"

Good communication updates from the moment of purchase to delivery

"Industrial sewing machine thread"

Excellent choice of threads and good descriptions of their uses. Good prices. I was kept informed with email updates and delivery was speedy. A very good shopping experience and I will be purchasing from them in the future.

"Good communication"

Good communication, easy delivery lots, of choice

"A great service for all makers "

Easy to find what I needed
Delivered in 2 days

"Great company to deal with!"

Great company to deal with, easy to get through to, staff are lovely, and quick response to queries and call outs.