"I absolutely love it!"

I absolutely love it!

"Gorgeous bag and seamless purchase experience"

Been buying Cambridge satchels since 2015 but this is my first 15-inch Batchel as I wanted a smart, structured work bag that can comfortably fit my laptop and all the things I carry for the entire day. Shipping took only 1 working day and the delivery to Singapore took another 2 working days, so the experience is seamless (as I’ve come to expect). The only thing I will suggest is for there to be an option for a shorter shoulder strap. Other than that, I’m super thrilled with my new work bag; it has (literally) my name all over it!

"Excellent service as usual"

Excellent service as usual. I have 8 Cambridge satchel handbags and I love them all. Bought one of my last purchase for a Christmas present for my daughter , never too early to start🤣

"Very pleased."

I had to contact customer service who came back to me promptly, and couldn’t have been more polite or helpful, which is just what you want from a company.
Both bags arrived within the time given. They are fabulous, they are expensive but you can absolutely see why because of the high quality! Overall, very pleased with the whole experience.

"The service is excellent."

The service is excellent.

"Enjoy my shopping here"

Very pleasing shopping experience, staff is nice and explains options in details. I like the personalize services available in just few minutes wait.

"Perfect gift"

I ordered two handbags, one for my partner and one for my mother. Both arrived to Switzerland faster than I ever received a delivery from abroad (2 days) and in perfect condition. This is likely be the best gifts I offered in my life and I couldn't be happier with the service provided by this family-run company.

"Top quality. Bought it on sale."

It’s good. Delivery takes too long though!

"Lovely service in a lovely shop"

I spontaneously visited the Cambridge Satchel Company shop in Cambridge with only a vague idea of replacing an old messenger bag which had been falling apart for years. Despite not really knowing exactly what I was after, the shop assistant was extremely helpful and patient as I dithered around, talking me through the various options, and even lending me her pad of paper to check the sizing of the products. Even though I ended up ordering on the website in the end, I would not have done so had it not been for her excellent advice.

"How disappointing…"

Beautiful bags and wonderful customer service when you purchase. Shocking customer service when there is a problem. Such a shame as I was looking forward to treating myself so lots more bags and I will be retracting all of my recommendations to friends and family.