"Second time purchasing from Mad About…"

Second time purchasing from Mad About Horror & once again 5 star and beyond. Great telephone customer service and super fast delivery.

Thank you :)

"Credit where credit is due. Happy customer."

Really happy with all round customer service and care.Pompt email replies, updates and depatch.Item was sent next day tracked delivery, boxed and packaged extremely well. Also like the little stickers on the packaging. Plus the art cards are a welcomed suprise. Thank you Mad About Horror!

"Chucky heads"

Hi, what’s the update on chucky Tommy/pizza heads I pre order, I keep track on expected arrival since January but keeps changing another month thanks!

"I received my life size Chucky doll…"

I received my life size Chucky doll excellent service :)

"Fantastic service and products"

Fantastic service and products, really well packaged
Will be returning many times

"Absolutely fantastic"

Absolutely fantastic! The staff were so helpful helping me place my order as I had problems on the website. They done everything they could to help and got my girlfriends presents out to me in time for Xmas. Honestly couldn’t recommend them enough. I’ll definitely be a returning customer.

"Quick delivery"

Quick delivery, very well packaged.
Very happy this is how a decent company should operate so thank you very much.

"Absolutely thrilled 🤩 A++++ love this…"

Absolutely thrilled 🤩 A++++ love this company ! Very polite & answered all my questions politely and efficiently, would deff recommend

"Order not arrived or even shipped and no response"

Well I ordered a t-shirt on 6th December my son desperately wants thinking it would be such a wonderful surprise for Christmas! So I ordered in plenty of time to allow for Christmas post…..So excited about this top it was a little more than I’d usually spend on a top but he so wanted it paid for 3 day delivery service still NO TOP AND NO RESPONSE TO MY EMAIL! I’m going to ring them again after a few no answer calls but I’ve lost hope of my son getting this top from Santa 😢 and I’m down £50…..of course I’ll update for any potential customers if I do receive my order I’ll still be dissatisfied with the time it’s taken but atleast I’ll be able to say I have it and review quality

"Harassed and falsely accused over a mistake their staff made,"

Today I have been subjected to repeated harassing emails from this company claiming they had sent me TWO sets of the item I ordered. I explained I’d only received one but they insisted there is two in the (very small) box my husband has already wrapped up for Xmas. They then insisted I’d need to post the second set back (if it even exists). I explained I am disabled and can’t manage crowds and busy post offices especially at this time of year so they’d need to send a courier. I then received an even more aggressive and accusatory email from the Manager saying I’d upset her staff member and chastising me like I was a child. In all my years of internet shopping I have never come across such rude and unprofessional staff. I feel physically ill with stress from the bombardment of messages. Despite the interesting stock this store has, I will never shop here again.
Update: 24/12
Having opened the box I was sent there was only ONE item inside as per what I had paid for. Yet I doubt I will receive an apology from the bullies running this store. I’ve a good mind to publish all of my (polite and NOT rude or aggressive) messages to this store to shame them for lying. The arrogant and dishonest comment from the store manager below reeks of ableism and defensiveness. I would laugh if it wasn’t so distressing to be falsely accused and hounded in this way.