"Amazing!!"

Amazing!!!
Booked a mystery holiday with lynne for my wives 40th birthday.
To start with I was a nervous wreck as I like to book and research my holidays down to the very last detail.
But there was absolutely no need to worry, lynne was simply amazingggggg! She booked and took care of everything down to the last tiny detail, from flights, accommodation, lounge!
She sent us hints of our destination every month which added to the excitement, in the end we ended up in malta, somewhere we've never been so it was brilliant. The hotel, location were brilliant, the weather was spectacular.
Lynne even provided us with information on the local area and various trips to take. went on a few and they were brilliant. She even recommended a restaurant to take my wive for her birthday which was simply amazing.
Do not hesitate to book through the big suprise and lynne as she is amazing, so much so that we've booked our next 3 holidays with her for 2025 and 2026. Highly recommended, the mystery holiday was awesome I would highly recommend it, and dnt worry, lynne will take care of every detail 😊🤌🏽

"Exceptional Support and Dedication Amidst Travel Challenges"

Our experience with Lynne was exceptional, despite the unfortunate cancellation of our holiday. From the outset, Lynne was incredibly kind and responsive, ensuring we felt calm and supported throughout the ordeal. She had already crafted a wonderful travel experience for us based on our detailed questionnaire, which made the initial planning phase enjoyable and stress-free.

When unforeseen circumstances led to the cancellation of our trip, Lynne’s support did not waver. She worked tirelessly, staying with us late into the night and early in the morning, to secure our refund and compensation. Her dedication was evident as she took the initiative to contact our insurance company and Jet2 on our behalf, displaying unwavering persistence and commitment.

Lynne approached our situation with genuine compassion, and we felt supported every step of the way. Her ability to handle the logistics and emotional aspects of our travel mishap was truly commendable. Although we were disappointed to miss out on our original holiday, Lynne’s outstanding service has ensured that we will definitely be booking our next trip with her. Her exceptional dedication and support have earned our trust and gratitude.

"Excellent services!!!!!"

Excellent services!!!!!
We really thankful for this company
My Family was happy , We will book again
I can highly recommend !!!!!!!!!

"Outstanding holiday and amazing service"

Lynne was amazing. Kept us updated throughout the year with exciting clues, just to check in with me and was quick to reply to my email querys usually within 24 hours. I booked for me and my sister for a belated 30th birthday trip. We ended up in hammamet in tunisia for one week In May. It was a really amazing trip. Hotel was an outstanding 4* all inclusive right on the beach. We did 4 day trips, one including quad biking over the sahara dessert, unforgettable memories. Already taking about going back but this time for a chilled out week as the hotel hospitality was one of the best I've ever had at any hotel. Highly recommended booking with the big suprise company.
Thank you Lynne.

"FANTASTIC EXPERIENCE WITH LYNNE…"

FANTASTIC EXPERIENCE WITH LYNNE ASSISTING AND DIRECTING US

Lynne is an incredible agent more like a family member, was with us through the entire booking journey and informed us about everything we had not even thought about. I cannot recommend her highly enough!

"Excellent service"

Excellent service!
Lynne responded within minutes of my message to her, followed by a quote and all the information I had asked for.
I cannot recommend this company enough!

"Absolutely wonderful service"

Absolutely wonderful service! We’ve used The Big Surprise twice in the space of 3 months and will be using them going forward. Previously I’ve trawled through places, reviews and prices and by using this company we’ve saved time and money. Thank you for everything!

"Excellent service"

We were looking for a cruise to Australia / New Zealand, we normally use celebrity bit the itinerary choices we’re not what we wanted, saw the princess and reached out to Lynne to ask her thoughts on princess v celebrity she came back with great feedback, I then let her know what we were looking for and she came back later the same days with itinerary information various cabin options and with it being a B2B Cruise we wanted to stay in the same cabin to ensure we did not have to re-pack and change mid holiday. I would not hesitate to recommend Lynne for her friendly and helpful service.

"Lynne was an absolute Godsend when it…"

Lynne was an absolute Godsend when it came to us needing help for a last minute holiday booking for the family! I cannot thank her enough. Highly highly recommendable!

"Lynne, the travel guru"

Wow! Lynne is so efficient and literally thinks of everything you haven’t thought of. She is professional and in constant communication. Her guidance is clear on what one needs to do if travelling to countries where visas may be required. She is extremely knowledgeable and guides you every step of the way, also always checking in to make sure that you are happy. No ask is too big, she will always make a plan to get you the answer/s you need and more. I cannot recommend her enough! Thank you Lynne!!!!