"Feedback for Muskan’s 7star customer service from seven seas apart. "

I am writing to express my heartfelt appreciation for the outstanding service provided by Muskan during my recent shopping experience with iTokri. Her dedication and commitment to ensuring customer satisfaction have truly set a new standard in excellence.
Muskan was instrumental throughout this process, engaging with me daily through phone calls, messages, and shared documents to ensure every detail met our expectations. Her willingness to address concerns about fabrics or pricing, even calling me at times convenient for the UK despite the late hours in India, demonstrated her unwavering commitment. It was not uncommon for her to assist me at 2:00 AM IST, aligning with my evening schedule after work.

Muskan’s patience and diligence made me feel genuinely valued and cared for as a customer. She went above and beyond by arranging a video call with the tailors on a Sunday to accommodate my children’s availability, involving her supervisor to ensure every garment was crafted to perfection. Her actions reflect a level of dedication that is both rare and commendable.
Muskan surpassed all my expectations, earning a 100% rating in effort, execution, and follow-up. Her professionalism, ambition, and exceptional sales skills make her an invaluable asset to iTokri.

I strongly recommend that Muskan be considered for a promotion to a management position, where her talents can continue to benefit both the company and its customers. Her exemplary service has not only secured my loyalty but has also enhanced iTokri’s reputation for excellence.

Thank you for fostering such talent within your team.

Warm regards,
Shavina Jain

"Best site , best product"

I have been buying handmade cotton slippers from this site since past two years, have also gifted and loved by people. This is an authentic beautiful site for Indian made goods at affordable rates with great quality. I also bought some lovely travel pouches
Special thanks to Muskaan from i tokri for executing my special order for black slippers . She was always available on call and whatsapp
Highly recommend iTokri.

"Amazing products"

Amazing products! Srashti is very helpful and informative! Thanks

"Apart from the material I procured"

Apart from the material I procured, what I liked the most is the service and quick response from iTokri and their representatives. I am happy to procure genuine product from genuine supplier and not Fake or false products.

"I have received wonderful quality of…"

I have received wonderful quality of the products I ordered,more beautiful than expected.
Shanaya from the team helped me in the fastest delivery possible and made things very quick and much easier
Thank you so much for the help shanaya

"Beautiful shawl"

Lovely shawls in nice condition received. Thank you Chanchal for your support!

"Il mio negozio indiano a casa "

Il mio negozio indiano a casa
Servizio perfetto . Customer care presente a di grande aiuto spedizione celere
I prodotti sono tutti bellissimi e rispondenti alle immagini
Ottima qualità dei tessuti

"Beautiful high quality products"

Beautiful high quality products. Easy to order, speedy delivery.

"Thanks a million for good customer service."

My direct positive interaction with Sanaya made my Itokri experience really remarkable. So much understanding, empathy & swift action in your ambassador is praiseworthy & must be rewarded .
Thank you Shanaya!
Thank you Itokri!

"Joy in little things"

It’s really the little things.

I faced an issue with an order at iTokri, but Muskaan made it such a comfortable experience. Many customer relations representatives are capable of resolving issues (and sometimes swiftly too), but few have the skill to perceive the customers’ requests in its true sense while maintaining one’s composure and upholding professionalism. To me that was Muskaan for the last few days.

Thank you, Muskaan, for going the extra mile for the customer. And thank you to the team at iTokri team as well. Must mention - absolutely in love with iTokri’s cross-marketing aspect too, especially as a marketing professional myself. Also the handwritten messages - Luvvit!! Thanks again, will keep coming back for more.

…and highly recommend iTokri for the quality of their products and their customer support.

It really is the little things.