"Superb store for kids clothing "

Great clothing for children, amazing value for money and above all, very polite and courteous people.

"Perfect!"

Delivery was fast, the order was packaged beautifully and the product was exactly as advertised!

"Lovely quality and fast postage."

Lovely quality and fast postage.

"Quick and easy website"

Quick and easy website, item arrived perfect and very quickly

"Wonderful Business "

Great advice about sizing, huge selection, packaged so beautifully and delivered quickly. So over the moon with my purchase. The beautiful little note inside made me smile.

"BEWARE: Dishonest Business with Awful Customer Service!"

BEWARE: Dishonest Business with Awful Customer Service!

I had an absolutely TERRIBLE experience with Bows Baby Boutique, and I feel obligated to warn others before they make the same mistake. This business is completely untrustworthy and unprofessional—avoid them at all costs!

I returned an item in perfect condition with proof, yet they lied and falsely claimed it was damaged to avoid issuing a refund. When I called to discuss this blatant dishonesty, the owner was rude, dismissive, and even had the audacity to tell me to ‘be quiet and listen’—how’s that for customer service? Instead of handling things professionally, they blocked me on social media when I warned them that I would be sharing my experience. That alone speaks volumes about their shady business practices!

Let’s be clear: their return policy is ridiculously strict and unfairly enforced. I removed the tags to try the clothing on my baby but returned it in perfect condition. The claim that it had a "black oily mark" is a complete LIE—I even provided proof that it was spotless, yet they refused to acknowledge it. Even more infuriating, during our phone call, they admitted that marks weren’t the issue—yet now they’re using this excuse to avoid issuing my refund.

What’s worse? They clearly don’t care about consumer rights. Even if the tags were removed, I am still entitled to a refund if the item does not match its description. The sizing was incorrect, which means I was completely within my rights to return it. But rather than do the right thing, they chose to silence me and block me on social media. A reputable business does NOT operate like this!

It’s also incredibly suspicious that after I left my review, they suddenly got a wave of obviously fake five-star reviews to cover up the truth. If they were truly a professional, trustworthy business, they wouldn’t need to fake good reviews to bury the real ones!

DO NOT SHOP HERE. They are dishonest, their customer service is appalling, and their return policy is an absolute joke. If you value your money, your time, and your sanity—take your business elsewhere.

UPDATE

"Your response is misleading and avoids the key issue. The item was returned in acceptable condition, and I provided proof. Instead of addressing my concerns professionally, you resort to personal attacks and accusations. I will let my experience speak for itself so other potential customers can make an informed decision. I stand by my review."

"Thank you to the co owner in the…"

Thank you to the co owner in the Bromley store for suggesting to get a bigger size of the dress and choosing a cardigan for me. The outfit was a perfect fit and my daughter looked amazing for her 1st birthday.

"A wonderful family run business"

Russ and Judith take such pride in their little business, everything is always packaged securely and neatly - they’re always so helpful with answering questions wouldn’t buy from anywhere else

"Amazing service"

Amazing service

"Beautiful clothes "

Gorgeous clothes for my grandaughter amazing quality and great customer service