"Took 22 Days To Ship My Order."

I placed my order on the 27th of March. It was shipped on the 18th of April. I would not have had a problem with that if they had let me know there was a delay, or if they had answered my questions which I sent on a number of occasions using their contact method on the website. I do not like leaving bad reviews, but it was really frustrating not having replies to my valid questions.

"Do not waste your time and money"

Unable to contact them. Cancelled order by email due to non delivery.

"SCUMBAGS"

SCUMBAGS

Order got rejected. They refunded me for the product but kept the postage charge. Still not replying. The battle continues.

"Worst company to deal with"

I made an order at the end of April, and it's been delivered at the end of June. I have sent several emails/messages on their site, they didn't bother to give me a proper reply. If I knew how bad they are, I would not have made that order. I will never deal with them anymore.

"Don't waste your money"

Ordered hayfever spray 9th January 2024. Now July, still nothing. Tried contact via email on multiple occasions. One reply early on, nothing since. Total shysters.
Update: The day after I submitted the above review, I was contacted by AYP to ask for my bank details, for a refund, which I provided. 2 weeks later, no sign of a refund. Customer care at the bottom of their priority list.

"Took over a month to arrive"

Took over a month to arrive

"Ordered a product then complete silence "

I placed an order on the 7th July and I haven't heard a thing since..I have emailed twice with no response. Automated chat is unresponsive. Very disappointing. All I want is my order. I won't deal with AYP again and certainly would not recommend.

"Impossible to contact via telephone or email"

I placed this order on April 25th and then answered a questionnaire the following day. The ordered was approved on the same day.

On the 22nd May I tried to contact them to enquire if there was a problem but got no response.

Early June I emailed to request that they cancel any pending orders as I had purchased elsewhere to which I got no response whatsoever.

On 17th June the order arrived via Royal Mail. Nearly 2 months after ordering with no communication from a person at AYP. This is just not acceptable. They can have these eye drops back if they would like to collect.

I've never experienced a less reliable company.

"Long wait for order "

I waited over 3 months for my order despite my many emails. In fact I had given up hope of ever getting my order.

"The anti-malaria pills I ordered…"

The anti-malaria pills I ordered arrived once I got back from holiday. 6 weeks after I ordered them.