"Please avoid this agency at all costs!"

Please avoid this agency at all costs!! I would rate them -5 stars, if I could. Most unprofessional and incompetent team!!

We applied for my parents UK tourist visa and it was an absolute nightmare! Please do take the time to read our experience to avoid you and your family being in our shoes!

We met up with this man named Ashit Christian initially in January and explained to him our situation and that their previous visa were rejected. He assured us that he will be able to reapply and that we could start the application process by the end of February. I returned to the UK with the impression Ashit would assist my parents, at the end of February I contacted him via email requesting to start the visa application process and requested a list of all the documents he will require from us and my parents. He ignored my emails and my parents phone calls and messages. We called the office multiple times requesting for him to call us back, however didn’t hear from him once, the common answer received was that he is busy and will call you back, however that never happened. After a good 2.5 weeks of chasing for a general call back we decided to speak to a manager.

We spoke to a lady named Laxmi who spoke to us saying she was a manager who took up our case.(Please note, her signature stated she was a general consultant and not a manager) anyways, we finally received an email from her requesting for a list of documents from us, which we provided within 2-3 days. Ironically, she went MIA as well until the end of March stopped answering any calls or emails. After a complaint email sent by myself, she emailed back not addressing our concerns but just that she would have a look at our documents.

A constant delay in getting back to us even after us explaining to them our situation and how we were working towards a timeframe for my parents to visit us due to us buying our first house in the UK and that we would like them to be there for our housewarming etc. the team at Riya Ahmedabad showed no signs of urgency or commitment towards our application. In April they filled in an application for me to check over which was filled in with multiple errors. Straight forward information like our home address was inputted incorrectly! Which clearly showed the application was filled in a rush. I personally picked out all the errors and submitted a whole page of corrections and explanations to be amended! Felt like I was doing her job for her. Please note at this stage she hasn’t even addressed the points mentioned in the rejection letters, after promoting her and sending her an email addressing the points myself she put together a justification letter.

I could really put in every detail on this review, however it would take multiple pages up to explain our appalling experience with Riya travels Ahmedabad!

The cherry on top after all that back and forth and months of chasing we finally managed to submit the application and after 2 weeks we received an outcome ((THE VISA WAS REJECTED AGAIN!!!!!!!!!)))

And guess what, the team didn’t have to decency to even address the situation nor bothered to answer our call as we wanted to inform them but they have gone ghost on us again as usual!!!

((((PLEASE AVOID THEM AT ALL COSTS!!!!

"Unforgettable Experience "

This is my 3rd trip with Riya Travels. The air tickets were booked in January for April travel plans. Our Manager's irresponsibility left half of our family stranded at the origin airport as airlines had cancelled the flight resulting in multiple pick up at the destination which was very unexpected for us. Inspite of the error caused by the agency we a group of females and kids were harrased by the Manager Babu Varghese for money which could have been handled on our return. His irresponsibility caused us mental trauma .Also to add on the itinerary was created with lesser sightseeing and ample time spent in the hotels. What a waste of time and money spent. As I had mentioned earlier it's my 3rd trip with Riya Travels, the second went very well .The first too had such irresponsible handling where in ticket had to be re booked personally few hours before the trip commenced. All with the same Manager. Thanks to his lack of accountability we have ended our relationship with Riya Holidays.

"Excellent customer service "

Excellent customer service . Staffs were very friendly and Tini was very thorough with every communication and we had our mum’s visa processed very swiftly .

"Laboni@Riya travels!"

Laboni@Riya travels has booked a few tickets for me over time. She is very courteous and caring and kept all my requests in mind to find the best flights possible. Including placing a wheelchair request for my Dad on my behalf, even if I forgot to mention it for the second booking.
She always returns the call as committed, is efficient and professional.
Thank you Laboni Momin and appreciate the work done by the team at Riya travels.

"Laboni Momin helped me with buying a…"

Laboni Momin helped me with buying a round trip ticket. I was very happy with how she handled my questions and concerns. She responded immediately every single time. Thank you Laboni!

"GREAT EXPERIENCE WITH RIYA TRAVELS"

I was referred to Riya Travel by my local airline agent. Hemangi Shah from Riya Travel helped plan our trip to the East Coast. She did a wonderful job. This was the most memorable life experience for myself and my wife. We enjoyed each and every minute of the tour . I have a spoken to Hemangi about our next trip to Europe and she has already given me some information. Hemangi was always very polite and friendly whenever I communicated to her. She has vast knowledge about planning a tour. I wish her all the best in her career and l can tell that she is an asset for her company.

"Availed their Singapore visa services…"

Availed their Singapore visa services twice and both the times the process was smooth and swift. Ms.Nancy pays attention to our requirements and then advise / assist on the rest. Happy with their service.

"Good travel company and staffs are well…"

Good travel company and staffs are well expertise with travel coordinating

"Dear imbecile employees of Riya Tours…"

Dear imbecile employees of Riya Tours and Travels

The package details provided to me for my trip to Ooty were fake. Nine places mentioned in the itinerary were either not shown by the driver or altogether did not exist. The room given to me was pathetic. It was in a dirty locality with horrible service and food. Instead of being able to travel outside, I was rotting in that pathetic room for two days. I am a victim of fraud and my trip instead of being a pleasant experience was full of frustration and stress. All caused by your inefficient workers Raj, Anskush, Pramod. I can’t express it in words how disgusting and disappointing your service has been. The idiot who booked the flight tickets has made the bookings for 11 in the night and expects us to check out at 10 in the morning. Please be informed that I will not be checking out at the said time. You are liable to compensate for how the trip has turned out to be. The room I am in is available and if the company needs to pay extra charges for it then you better do for I won’t be leaving the room before 3 in the afternoon tomorrow. The inefficiency from your end has cost me a lot of money and I expect you to compensate. This is not my look out anymore. Do your job properly the next time and don’t make a fool out of people trusting you with their travel needs.

"Great customer service "

Sarbjit made our experience great . She is very helpful and polite . Helped us a lot to find a good price . I will recommend to my friends to buy tickets from Riya. Thank you Sarbjit for great customer service .