"Great product, crap website"

I've been using Purrform for a couple of years now and as a product I can't complain, but this really is the world's worst website! There are so many bugs. It doesn't work for mobile (iOS) so gave up trying and used Chrome on my Mac. Whoever is the web design company for this needs sacking as they can't have QA'd it at all. Give me 30 mins and I would write a list of bugs a mile long. Ordering is SO STRESSFUL!

"As a new customer"

As a new customer, so far I’m impressed with the trial, switching over from katkin, my cat immediately carried away the food from purrform in the mixed bowl with his old food I had given him as a first try. He spent longer eating the second bowl of just purrform food the next day, circling the bowl and actually finished it! Food arrived on time and totally solid frozen with very good packaging (although what do I do with these ice packs that are not recyclable?) Pouches are great size to fit in a small freezer. My only concern is me adapting to raw food around my house, having to be more on top of hygiene and making sure my cat doesn’t leave food in the bowl too long (I have put an ice pack under the bowl to keep it fresher longer). The food certainly looks very high quality with no smell. Would be great if the website gave clearer information on your orders though, as once you order it says ‘completed’ before being sent, and you cannot look back on the delivery date you selected, customer service responding quickly when i requested this though. Overall seems great.

"What a cruel company"

What a cruel company! Proudly telling customers that 1 day old chicks are gassed and frozen!

"Purrform really does perform!"

I had to find another food after my cat stopped eating KatKin. I tried so many but he just wouldn’t eat any of them. Out of desperation I tried raw food and he took to it immediately, but I wasn’t comfortable with the large tubs being in the fridge for three days. I decided to try Purrform because of the sachets and he loves it.
Clean bowl every time, barely any smell and a very lively cat. Great food.

"SPOILED FOOD!"

I would give ZERO stars if there was this option at all! Spoiled food delivered, complaint made, proof attached and... total IGNORANCE! They treat you like a dumb one and shows you a middle finger as soon as they fail on their order. Be aware: MONEY WASTE, DO NOT ORDER!

"Only the Best For Your Pet"

I found Purrform after our local shop closed selling Raw pet food. They have a variety of food packaged perfectly for my cats needs, and the delivery from Purrform was excellent. I am so happy I found them online and I will definitely order from them again.

"My cat fav food, good delivery service"

UPDATE (July’24): I am changing my review from 2 to 5 stars. Since the company switched from their previous awful delivery service to a more reliable courier (well done on that!), I have ordered three times. All three deliveries were on time, without any issues, and the food was properly frozen. Now, my cat can enjoy his favorite meals, and I have peace of mind.
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My cat really likes food but unfortunately delivery and customer service is very poor. On two occasions my order was delayed and delivered defrosted or partly defrosted. There is no communication whatsoever, so I was waiting for the delivery as stipulated in my order but nothing happened. After complaining I was informed that delivery can take 48h but in fact it took more than that and led to meat thawing. My cat was throwing up after eating pouches that were defrosted and frozen again so had to dispose half of my order twice. For me it's time to change cat food supplier and I suggest Purrform seriously re-think your customer service approach and perhaps change courier as this is atrocious. Bye and good luck.

"Good quality products, great service"

I've placed 2 orders with Purrform so far and have been very pleased with the service and products I have received. The ordering process is simple, dispatch and delivery always prompt and as promised. Products are of good quality and customer service replies have been prompt and helpful every time I have reached out.

"Would happily give no stars as they…"

Would happily give no stars as they don't care when they let you down. My frozen order was due on Friday. It was delayed and I was promised it would arrive on Saturday morning as a priority. It didn't arrive. Then the courier tried to deliver it on Monday even though it was 96 hours out of the freezer and defrosted. I told them not to deliver it. Purrform then dispatched another batch and I was told that would arrive today (Tuesday). It's now 6.30 pm and no food. Time to change brands I think, not that Purrform will care one iota.

"No communication at all!!"

No communication at all!!

I have tried all contact options on website, Google searched for phone number and emailed directly, delivery now due a day later, what do I do if it’s defrosted my cats can’t eat 30 tubs and I can’t re-freeze raw meat, sorry for this method but you are not available on any of your contact options?