"Old system stuck in the past."

We used rxweb for a long long time. We were one of their earliest users. At the time it was a great concept. Unfortunately in the 10 years we use the system it had zero development and bugs were never fixed or acknowledged.
Then it became increasingly unreliable with long outages and constant system issues causing us real problems as we were unable to work when the system went down.
In the end it became intolerable so we started to look elsewhere. Thankfully we found titanPMR a few years ago. Boy what a difference! A totally different world which made us realise that rxweb is nothing more than a glorified labelling machine. Pharmacy is evolving and our needs are much greater than what rxweb can support now. An old system which is no longer fit for purpose. Our new titan pmr system allows is to be safer, more productive, with less stress and happier patients. Don't waste time with rxweb. The future is elsewhere.

"Excellent service and support"

As well as the system being great, the support service is second to none and RxWeb have been great in adding new systems as our business has grown. The sales support and customer service support has been excellent. Rxweb feels like a partner instead of a supplier.

"Rxweb does the job"

I have been using Rxweb for over a year now. The Rxweb functionalities are user-friendly. And very cost-effective too! The support team is efficient- just send your queries via email and the response is near instant. If the query requires a remote support, at least a member of the Rxweb support team will call to help out.
More importantly, new upgrades and functionalities are being added to improve the customers' experience.
It's worth giving Rxweb a try.

"Stop thinking…. Go for it!!!"

I recently opened a pharmacy and one of my major concerns during the set up was of course, the PMR system. I was going to go for Pharmacy Manager, and then BOOM!, a friend recommended RxWeb. I asked, who and what is RxWeb???! I had never heard of the system.

So I went online to read reviews. The reviews were not really impressive. One website said it was like having pineapple on a pizza. You either hate it or you love it. I had my doubts.

I decided to send an enquiry anyway. And then, James Garland contacts me. If you own a pharmacy, you need a “James Garland” in your corner. He talked me through the system and convinced me of its reliability.

Fast forward, I am using RxWeb and I am sooooo happy I chose it. Coming from a pharmacy which used a PMR system (still using by the way) from the 1900’s, I feel like I am finally in a modern world with RxWeb.

The system is so easy to work with. Nothing is complicated and no unnecessary tabs like what I see with other PMR systems. It is fast, everything is fast. I just love how I no longer need to write up private prescriptions in the POM register. RxWeb does this for me. All I do is print.

The support you get? Absolutely FANTASTIC! I call or text James Garland and he responds in 2 mins. On Monday this week I got to work and I could not connect to the NHS spine. I called the support team and also sent a message to James. Within minutes, someone from IT rings me. Now the problem was NOT RxWeb. The problem was from my end. My computers had updated themselves the night before and messed up something. It was not really RxWeb’s issue, but the very friendly and knowledgeable IT engineer remotely sorted out my computers and even sent me instructions so I could fix it myself in case it happened again.

I am very pleased with this system, and I am very hard to please. So if you are still thinking about what PMR system to use, I hope this review helps.

"Great product"

Great product. Good customer support. Had for over 4 years and wouldn't go back to any other system. You are free to use own equipment. A lot of freedom.

Just recently upgraded computers and they were fantastic. We have looked at the competition but I must say whatever the others can do, RXweb are doing it anyway.

"Fantastic PMR system"

We have been with Rxweb for almost 5 years now. I have used most PMR systems on the market and I must say Rxweb is the best all-rounder system.

It is simple to use but very efficient and has some very useful functions. We have had new staff who have learned the system very quickly which saves time and money on training. It has all the relevant functions that are needed and are up to date with the current pharmacy models.

Over the years they have made all the relevant updates and changes and some functions such as batch token printing, colour coded patients, MAR sheets, exemption checker are all very useful and not available on some other PMR systems.

Looking at some of the reviews below I would disagree with 'useless tabs' and being 'slow' This is definitely not the case and on the contrary the system is fast!

Very competitively priced! Support desk is brilliant and answer very quickly and call you back if needed. Sales rep is fantastic and contracts are pretty straightforward with no hidden costs. I'm pretty sure you can shop around and you will find RXweb is definitively advantageous.

"RxWeb is amazing for my pharmacy I just…"

RxWeb is amazing for my pharmacy I just wish I’d have bought it years ago. The trainers have done an amazing job setting my pharmacy up and training all my team, it’s so easy to pick up and faster than my old system. It has everything I need and really simple to find anything.
I can work from home as well which is great and it’s a great system to use forget all these complicated systems slowing you down.
I cant recommend RxWeb enough.

"RxWeb is great definitely recommended"

I use RxWeb in my Pharmacy and have done for 3 years, and I have to say reading the reviews on here they are not reliable or correct information and certainly not from a user. RxWeb provides me with a brilliant PMR for my Pharmacy, it’s fast, fully loaded with all features I need and saves me a fortune on what I used to pay. The new version of RxWeb is really good, even faster and has got lots of new features added this year and I can tell a huge difference on what they have been working on and it’s brilliant. The support desk can’t do enough when I call in and I don’t have any problems at all with it.
I would Definitely recommend it and it does everything my old pharmacy system did but faster and easier. My staff love it for carehomes too it makes life easy for them and I text all my patients direct from RxWeb something I couldn’t do before.
Happy for anyone to call and see my RxWeb running live because you won’t be disappointed.

"Wish We Had Done Our Homework Before Making The Jump !!!"

Too many useless tabs and overcomplicated system. The system needs to be upgraded and simple tasks made as they should be simple! It has too many tabs all over the place that you dont require, system is overcomplicated and cumbersome to use. Too many steps to get a simple step where most systems take one step to do they same process. The system does not have anything that enables you to manage repeat requests in any way shape or form. It does not endorse any broken bulk claims and this has to be done manually otherwise you are out of pocket. The endorse function is none existent and 9 out of 10 times does not work with the printers we had been recommended to use. The ordering is a mess, it orders outers when the system labels a box of 10 or 5 dressings. The set up of the system is not as straight forward and we had first thought and its taken alot of man hours to set up emailing function. Overall the system will cost you more than the savings they claim it will make!

"Stay Well Away !!!"

System is always down or there are issues with it.
Customer service is non-existent and if ever someone gets back to you they will probably cause other issues from the initial problem. Most of the time no one will answer your call (answering machine) or respond back to you.. So fustrating.
Honestly Choose a system that's not full of issues has lots of down time, and no customer services.
We've had days of down time in total and no-ones interested.
You've been warned........