"If you value your money do not use this…"

If you value your money do not use this place. The customer service is awful. I ordered futon covers, At first I ordered queen size covers it was the wrong size and I needed full size. I spoke to Christopher he said oh no problem just buy the full size and mail back the queen size and he said they will refund me. I send the receipt to him as requested and mailed the product to his attention per his request. He never responded. I called multiple times and then I got Burt. Btw they all call claim to be store managers. Burt said I will email you an invoice and then speak to corporate to refund. There is no corporate office. A week later Christopher said he actually needed my card information to refund me and it was a mix up. I am still waiting on my refund. I paid $82 to return the product and now they said I can’t get a full refund because they won’t refund the full amount. No one at this store apparently know how to do anything. Don’t use this company. They are the worse company I have ever done business with.

"This place is terrible"

This place is terrible. You have 20 live salesman answering the phone to sell you a bed but no one to help when you have issues. You get an email. They don't explain the return policy when purchasing even when asking them straight out about it. In an email you get their "comfort guarantee" which you get to pay 50% for another bed. Fantastic guarantee you get to buy another bed. Their "trained" salesman couldn't have recommended a worse bed after describing how my sleeping habits were and size I am. So if the bed doesn't work you pretty much have to throw it away. Buy from anywhere else.

"Great experience"

Great experience. People should know the use of wool or cotton mattresses will eventually balance their body temperature over time and thus improve their metabolism and overall health.

"Delays, no furniture, and horrible customer service"

I went to the showroom in September to look at beds in person and decided to order while in-store. I was told the items would be delivered to the store no more than 4 weeks later. It has now been 2 months since ordering and I’m still waiting. The store has provided no updates (without my prompting) until yesterday - and that was to say that not all of my items were included in the recent truck delivery. And, when pressed, they don’t have an estimate for when the remaining items will be delivered to the store. After the prior delay, I submitted a request/complaint online to Customer Service as the store employee said there was nothing he could do to help; I’ve not yet received a human, non-automated response. TFS apparently has no visibility to their own supply chain. I plan to cancel everything rather than deal with these shenanigans any longer.

"I wouldn’t give this shop even one…"

I wouldn’t give this shop even one star. We ordered an “eco-friendly” mattress from them, looking at the description and the pictures of one of those that were on sale. Upon arrival, we realized that the mattress looks different from the one shown on the pictures. So, we decided to contact them about that. During our correspondence, they admitted that the mattress is actually not chemical free like they claimed on the website. Moreover, they call polyester a “green”, or natural, type of fiber. You need to read about polyester! It is highly toxic! We asked for a refund, but they said that they would be willing to do it only if we paid for shipment to return it to the store. What kind of customer service is that?? They mislead people with faulty claims on their website, and then in a private conversation, admit that their products are not what they claim them to be!! Not a trustworthy company!

"website is not representative of actual product"

They use wool filling instead of batting (cheaper for them). It clumps up and is firmer in those spots, softer in others. Filling is not a product that should be in mattresses (only batting). The overall quality is very poor - a few of the tufts came out after only a week. The website "images" of the products are not at all representative of the actual product. They mislead and false advertise. I tried to use their awful exchange policy, which they advertise as being transparent. It is actually worse than they say, which is ironic considering they advertise it as "clear." There are additional exceptions they don't say until you try to exchange. Very shady and unprofessional, stay away.

"I am very unhappy with everything"

I am really unhappy with the instruction manual and the length of time that it took to assemble this. This was a very expensive purchase that I decided to make versus buying from Ikea for example. I had to read ahead in the manual, go backwards, take pieces apart several times because the instructions are so poorly written. Not to mention the missing parts that have delayed the use of the futon. There was not enough hardware and the manual was very confusing. THEY HAVE THE WORST CUSTOMER SERVICE. They never answer the phone or return phone calls. It took me disputing the purchase on my credit card in order for them to finally mail enough hardware to assemble the futon. I would never purchase from them again.

"I absolutely thrilled with my purchase…"

I absolutely thrilled with my purchase from this company! The latex mattress is incredibly comfortable, providing just the right amount of support and bounce. Pairing it with the organic mattress cover was a brilliant decision, as it enhances the sleeping experience even further.

But what truly sets this company apart is their exceptional customer service. From the moment I placed my order to the prompt delivery and beyond, they were incredibly attentive and helpful every step of the way.

Overall, I couldn't be happier with my purchase and the wonderful experience I had with this company. Five stars all around!

Jason

"Great place to buy Futons"

Great place to buy Futons! :)

"Futon was unusable. Loss of 500 dollars"

The futon that was supposed to be 5 inches was so thin that I can feel the wooden beams beneath. The filling is concentrated to on side. We cannot use it. It was a rip off for 500 dollars.