"Purchase of used narrowboat"

I've just completed the purchase of a s/h narrowboat from Dunchurch Pools .
I've bought boats before and I'm not sure why but it's always without fail been a time of worry, unmet expectations and stress .
Fortunately New&Used had the boat that seemed to fit my needs almost perfectly and once they pulled it out of the water for a satisfactory independent survey everything ran like clockwork .
It easy and straightforward, the staff were friendly and helpful , I would have no hesitation recommending them to any of my friends.

"365 days of misery."

If I could give Zero ratings I would. I am an elderly lady whose 70's are a very distant memory. I wanted to get away from the hustle and bustle of living in a house so my husband and I thought living on a comfortable widebeam with nature around us and wonderful scenery of our England would suit. We bought and paid cash of £183,000 for a boat from newandused. What a disasterous mistake we made! It has serious problems which they will not attend to, far too many to list. How would they like to lie in bed nightly with the smell of the toilet. We have not seen the nature or the wonderful scenery of our England - we are static!! We have spent £1,500 on remedial work but we need essential work carried out by a professional company. We bought the boat the first week of July 2021 that is a whole year ago. What a waste of the remainder of my life in which this has been the worst year of it.

"VERY BAD CUSTOMER SERVICE FORM THE OWNER"

VERY BAD CUSTOMER SERVICE FORM THE OWNER

"Good service & lovely people to do business with."

We bought our widebeam from New and Used Boat Co a few years ago and they were great to do business with. The boat was exactly what we were looking for and was delivered on time. The couple of teething issues (as all new boats have) were dealt with swiftly and rectified well. The boat is great and we love it. Would definitely recommend New and Used Boat Co for anyone looking for a boat.

"Sales and Technical staff know their stuff"

Knowledgeable and trained sales staff and friendly technical experts supported us for the entire boat-purchase journey. Both teams were on hand and remain so, even after the boat sale is completed.

"Friendly and Helpful"

We have recently purchased our first canal boat through N&U. They have been friendly and helpful throughout the process a pleasure to do business with.
Thanks to Ian, Glyn and Darren

"Friendly and helpful staff"

Friendly and helpful staff. Dealt with all enquiries promptly.

"We can state that New and Used Boats…"

We can state that New and Used Boats were quite simply excellent! Super support from beginning to end of a complex transaction that resulted in our ownership of our fab Narrowboat! Special mention to Ian who made himself readily available to deal with our many queries and 'held our hands' with aplomb! Would fully recommend their services without reservation!
Cheers
Huw and Ally

"Rapid service to our serious boat plumbing leak."

Cannot praise enough the rapid and professional service I received by Ian & Mark of the warranty team. We had a serious water leak on our boiler system which meant we had no heating during a cold spell of weather. We contacted Ian Hilsdon, the Warranty Manager, who immediately dispatched a member of his maintenance team to attend. Within a few hours we were glad to see the arrival of Mark who located the source of the water problem and fixed it very quickly and with little disruption to us.
A very big thank you to them both for their prompt and very professional service.

Brian & Jackie Hart

"An excellent service provided by Ian…"

An excellent service provided by Ian Das and Glyn. If your looking to buy a boat vist these guys couldn't be more helpful, are boat purchase was smooth from start to finish always great to see these guys for a chat. Please try to see past the negative comments I've had many boats and this is by far the best service I have ever received all good boys keep up the good work. (Gardner 3lw tug boat lover)