"Great support and understanding during a pandemic"

Great support and understanding during a pandemic

With so much free-time during COVID isolation, I decided to rekindle an old hobby: music production. To help with this endeavour, I purchased a keyboard overlay, from EditorKeys, for my Digital Audio Workstation (DAW). Unfortunately, I was unable to receive my purchase because of the disruption in the international postal services. Thankfully, EditorsKeys was understanding of this situation. First, they tried to contact the postal service; then they tried to resend to a different address. Finally, they refunded my money after all that failed. Despite my evident frustration (I wanted my new toy), EditorKeys was professional and understanding at all times.

"Exceptional Product and Service Support"

I would just like express my enormous satisfaction with EditorsKeys product (Studio SX BT Headphones) as well as the sincerely genuine support service they provide. A special mention to Rob from technical support team, who saw to handling all my concerns with the at most convenience. Great company!

"Great Product, Exemplary Customer Service"

I had had my old SL150 for (I think) about 8 years when it finally started having some driver compatibility issues with the newer Windows 10 updates. Rang customer support and got through straight away. As I was (miles) outside the warranty period the repair offered wasn't free, but was at a very reasonable rate. We emailed over the next couple of days and eventually I was also offered the option to order a brand new one at a very generously discounted rate, as there wasn't a guaranteed fix on such an old model. A quick paypal transaction later and the new one was sent out.

I was treated with exceptional courtesy every step of the way and there was never the slightest quibble as to whether the issue could have been my fault (I have been very kind to it over the years). The whole experience was completely hassle free and I was made to feel valued, and as a result I won't think twice about coming back when I need new kit.

A lot of companies could learn from these guys!

"Great products and excellent support."

Great products and excellent support.

"Great idea but sub par hardware"

I think these are a great idea and applaud EditorsKeys for making this product. IMO however, the quality of the hardware is sub-par. The feel of the keyboard is cheap and makes typing difficult. Have tried to get used to it but even after a month of use, I have to say it's a great idea but implemented poorly. I'd like to see a higher quality version - would happily pay another $100 or so.

"New review"

i want to change my review because the company has promply resolved my problem
Livio

"This is a great product!"

It is so well built and having the keyboard be backlit is so useful for when you're in the studio in dark conditions. The typing feel of the keyboard take a little while to get used to but when you use it often, it becomes natural and typing on any other keyboard feels unnatural.

I can highly recommend this for home studios, all the way up to large studio corporations.

Thanks to EditorsKeys for producing such a great product!

"Just got 2 new keyboards and a cover…"

Just got 2 new keyboards and a cover for Adobe Premiere. Shocked how fast the delivery came and really happy with the products. I've been using for Premiere for a while, but the keys really have helped me get my edge back. Customer service was great too!

"Not as Slick as the Ad Makes Out"

I got this keyboard through work, when beginning a big editing job. As it arrived, it was nothing like the slick advert. The keys were not as clean lit as shown and the overall feel of the keyboard is pretty mediocre, for what you're paying for. However I like the design of the keys and as I got used to the keyboard, I starting brushing aside these issues. A couple weeks in, I realised one of the keys was loose and had then fallen off. I was unable to find the key after looking everywhere, so I contacted EditorsKeys for a replacement. I was told to send a picture of the keyboard so they could help me. No response. So I contacted the Instagram account and turns out it's the same guy. He told me again to send a picture of the keyboard and he would help me out. I had to keep reminding him if he was able to help and he finally said he'd have spares in 10 days. I waited 3 weeks and no response. I contacted him again and he responds with the same rhetoric; I have spares that I can send you. I let him know my address and still nothing. That was weeks ago. I got the feeling that he didn't care nor ever planned to replace the key that was loose in the first place.

I do not recommend this product as they have poor customer service and their keyboards are definitely not worth the price range. There is some great makes out there to choose from and I plan to replace this with something better in the near future.

"Great Customer Service"

I had a problem with the ProTools Keyboard and they resolved it very quickly.

Good Product,