"The Online Letting Agents are fast,reliable and great value"

The Online Letting Agents are fast, reliable, always there to help with any questions. I'm always more than happy with the service I get from them when letting my flat. The cost is also a winner, so reasonable

"Suspicious if they are willing to talk with a customer"

It had been generally good, but that feeling has been changed.

They seem to have enough knowledge regarding this business, but they do work only by online. I have felt their treatments unsatisfactory whenever I had problems in maintenance basically because they never visited the property. (From my understanding, they are in charge of this on behalf of the landlord.) I felt it seems to leave their work to me (a tenant).

Finally two and half months ago, I cancelled a plumber calling due to miscommunication with the agency. And they charged the fee to me. I would like to talk if it is legitimate with them, but they haven't reacted my email properly for two months. I don't know if they are investigating now, but it does not look so.

Update 8 Feb 2023: It is good to know TOLA had considered my email. But I could have thought they don't want to talk with me because they did not tell me how they had treated my case before this review. I don't know if I rushed but it was not the best timing, shame.

Because TOLA left their opinion regarding that particular event (although my review was not about this, so I think they should have emailed me personally regarding this), I also would like to write my thought about this. But it could be long and I don't think it is useful to other users, so I won't review every detail what happened.

Nevertheless for those who are interested in, if TOLA and the person in TOLA whom I had emailed with agree, I would like to open our previous conversation regarding that visiting of the plumber. I am not claiming it is not my fault, but I think it is arguable and unfair to be judged by TOLA.

"Excellent service"

Excellent service. Nothing was too much trouble. Great help and support. Worth every penny. Thank you so much!

"Great Service"

Everything was dealt with quickly and effectively. The team was very proactive and resolved any complications immediately. Have used them before and would use them again

"On the ball and make things easy"

Have enlisted the marketing help of the firm a few times and found them very well organised, intelligent and helpful. Will definitely use them again

"Very prompt"

Very prompt, friendly, informed and helpful service. Highly recommended. I would not go anywhere else to let my property.

"The team is always prompt to respond…"

The team is always prompt to respond and is always there at the end of the phone if needed. The services we bought from the Online Letting Agents - EPC, PAT testing, EICR, were delivered on time and were excellent. The AST agreement is written in clear, understandable English. We are very pleased!

"I have been using the online letting…"

I have been using the online letting agents for a number of years now and have always received very good service from them. I know I can rely on them. Thank you again Team!

"This is a very efficient and effective…"

This is a very efficient and effective means to rent out a property. The service works well and requires little intervention by the Landlord.

"I can highly recommend this company…"

I can highly recommend this company with its a first class service and fast response times to any issues with a property let.