"Return of pilled jumper still unresolved"

The mens' cashmere and merino zip neck jumper I purchased pilled badly after 2 evenings of wear and without being washed. I returned it and was given an apology and promised a refund. However, the process is lengthy, has taken over a month and there is still no sign of my money.

"I did not have to wait for my call to…"

I did not have to wait for my call to be answered and the lady was quick and helpful with my order for 4 items.

"Efficient & reassuring on the phone"

I seemed to be talking to a mature male native English speaker who knew his way round the process

"Disappointed"

I bought the Jacquard sweater on the 19th January. The sizing chart states L is 39" to 41". The Jacquard sweater measured 48" across the chest. It had no shape whatsoever and I had to return the garment. Very disappointed. I have bought numerous sweaters from Woolovers over the years but am concerned that the quality of their lambswool has declined....too much pilling.

"Placed order by phone lady very helpful…"

Placed order by phone lady very helpful dealt with quickly

"Cardigan ordered as Christmas Gift for…"

Cardigan ordered as Christmas Gift for my disabled sister and which turned out to be unsuitable. I . Asked if this could be exchanged for another more suitable cardigan but because this request was about three weeks outside their exchange date my request was refused. I have been a long term customer and have recommended members and friends I think they very unreasonable .Disappointed.

"Jill, Norwich"

Lovely soft lambswool jumper. Quickly delivered too!

"Great customer service but shoe size chart in catalogue please!"

Rang customer services and spoke to the really helpful Jack, who took time to understand my problem and was sympathetic to my frustration. The reason for my call (and the reason for only four stars) had been confusion over sizing of a sheepskin slipper. There was no shoe size chart in the catalogue I was referring to and I had presumed a difference between women's and men's sizes that did not seem to exist in reality, which meant that the slipper was not long enough. Otherwise the product was exactly what I was looking for and at a reasonable price.

"All went wrong with my order"

All went wrong with my order. After 3 weeks and a lot of hassle it wasn't in stock. I finally received an email with this information but then radio silence. They do lovely woollies but its not worth the hassle. No more woolovers for me

"Excellent staff assistance"

I had problems with the discount code on line but the member of staff who dealt with my order was very helpful and the acknowledgement of my order came within seconds.