"massive appologies"

Massive apologies to this Company. I left the previous review for a different company called 1st Trade SuppliesLtd. I typed in the other company name and this review page came up. I typed my review and posted it before I realised my mistake. Sorry again to Direct Trade Supplies for my massive mistake.

"Flawless and impeccable service."

All staff were responsive and helpful from start to finish. Thoroughly recommend. Well done DTS!!

"No problem at all"

Good service with no hassle at all. Excellent pricing too.

No hesitation to use again

"Can't fault this company."

I ordered a Timeguard Econ 7 electronic timer on 5th Aug 14 and it arrived securely packaged the next day, The best price by far and super service.

"Fast Delivery, Great Service, Friendly Staff"

Staff were great really knowledgeable and helpful. Delivery was next day, I was so impressed with the efficiency and after care service was fantastic and specific to my needs. I would definitely recommend and use them again.

"Great Price & Reliability"

Ordered some LED down lights and they were the best value I could find online, the same product was 30% more expensive in my local wholesaler. Next day delivery was fantastic

"beautiful bathroom lights"

quite expensive, but having the fact that they are from chrome and glass, hence the price. overall beautiful product and shipped quite fast.

"Cheap, easy fast delivery"

I was extremely happy with the price delivery quality and packing of the products. I ordered it over the phone as I found the website a bit difficult when using it on my phone other than that perfect. I am sorting another order now I can see me been a long time customer.

"Bad service? More like No service! Aweful company. Won't refund even though they have received the item back!"

Companies like this give internet trading a bad name.

I ordered some light fitting mounts from them and in the first instance I was called up by the company asking for MORE money as the price on the website was wrong and they wouldn't let it go for that amount. I was a little shocked however the difference wasn't huge and it was still cheaper than I could find elsewhere so I paid.

I then wanted to return one of these as it was surplus to requirements and I was within the 7 day cooling off period, I tried calling a few times but got no answer so sent an email. Left a few days and no reply, I emailed again. Few days later and still no response. Getting towards the end of the 7 day cooling off period and Im getting concerned so I try calling again. This time I do get an answer, they confirm they have had the emails but don't explain why they haven't replied. They say 'Sure, send this back and we will refund' so I sent it off via UPS.

The package was signed for by them two weeks ago and despite sending three more emails asking when they will issue my refund I am being ignored yet again.

I am not even that bothered about the cost. Its value is £11.52 and I spend £5 sending it back to them as I wanted to send it via a reliable service so its obviously not a great deal I stand to gain.

The low level of customer service and dodging responsibility is infuriating and I wish I had said no when they first called asking for money.

If you use this company you will end up regretting it. Im not sure if they dont know know what they are doing or whether they are doing things like this on purpose but most people seem to have the same experience here, its like getting blood out of a stone.

"Avoid - Dissinterested Shambles"

Ordered a specialist bulb over 3 weeks ago. No reply to email. When I called them the telephone operative was dissinterested and unapologetic. Promised a call back yesterday for which im still waiting.