"Do Not Use This Company"

Do Not Use This Company

We had Windows & Door fitted last year by this poor company, firstly the Sales Rep showed us 2 brochures of the doors that they supply, we chose one from the Composite Door brochure to be told 2 weeks before the installation date that they don't make this particular door of our choice and we had to select a different one from a different brochure. When they came to fit the windows and door the window frames did not fit and the door you could see daylight through it, they remeasured the frames and returned a few weeks later with the new windows with the new frames and windows to find that the casements were bowed but they did not believe us, they sent a young guy out to rectify this by changing the hinges to smaller ones but this did not make a difference. They then sent out a independent installer to take an overview of the fitting and he did agree that the windows and doors had been badly made and fitted, we have held a sum of money back £500) to be paid on final completion and satisfaction, at the moment we have not signed to confirm we are happy with the result and have now found that we have a window casement that has water ingress which i reported to them on 3rd Jan, I was advised that they would send someone out to measure and get a replacement sorted but I'm still waiting 2 months down the line. I have even sent them a recorded delivery letter but I have had no response and on further investigation of this company I find that they are using paperwork with the Certass logo, I have since had an email from Certass to say that they are not a member and as such Certass have informed Trading Standards. My next port of call is to the Ombudsman!!

"Great windows"

Great windows

"0 stars is over fair, 1 is too high"

Nothing but poor from day 1. Sent windows with no glass, glass broken in transit, fitter broke glass while fitting, glass unit badly made and couldnt be fitted, glass unkitemarked where required. Sold as certass certificaticated when they were not. Cancellation after cancellation and bo shows. Had a builders survey done who stated that the manufacturing and fit is poor. French doors dont align and leak air and are noisy. Failure to provide proof glass passes uv regulation. Trading standards are investigating the company and i am in communication with them about this horrific company. Advice to those that have given good reviews to get a different window company certified by certass or fensa to inspect them and you will no doubt be suprised by the amount of faults found!

"Telephone contacts"

People feel free to call Cameron Love windows manager supervisor who the hell phis punk is on mobile number 07794266776 cant promisse that you'll get anywhere with it as you may be aware that these people do not respond to their customers once they got a sale, do not return deposits, or supply the product nor do anything apart taking your money.
And everyone report them to trading standarts and put them out there!
Also this is their office phone nr 01274728232
Where salesmans or shall i call scamers are.
Hope that helps someone.

"Highly recommend"

Just had our windows fitted by Petes team and they have done a brilliant job! We read some previous reviews and were considering cancelling our appointment but I’m so glad we didn’t. Within a week of purchasing Adam managed to get them measured and fitted as we were in a hurry. We will definitely be using them again for our back windows! Honestly can’t recommend them enough.

"Excellent service from start to finish"

Just had 2 doors and 8 windows done the team worked very hand and has done an excellent jobs which looks really lovely even clean up after themselves would recommend to family and friends

"Just had our windows fitted today"

Just had our windows fitted today and wow they look fab thanks to Razwan and Farooq!
Love windows was very quick throughout the whole process within measuring our windows they rang a couple of days later to organise to come fit them and they were fitted the next day all in one day.
They miss measure our kitchen window but the guys rang the office and they managed to get one made the same day and all completed in one day!
Don’t listen to the bad reviews.
Thank you all
Rosey and Nathan

"Issues not Resolved and Calls not being Returned"

Following on from my previous review. I’m still waiting for the guarantee and window locks. Don’t understand how hard it is to provide these. I’ve been told twice these will be hand deliver to me personally- still waiting.

The two windows which were leaking before Christmas were sorted but are now leaking again. Have rung numerous times this week. Told they would call back and yet again I’m still waiting.

I also see on Companies House that 2 directors have resigned and another one was appointed in December. Also, by ringing numerous times and speaking to the fitters, it seems staff are coming and going all the time. So, doesn’t bode well.

I also see since I last looked on here that a few good reviews have popped up. Seems funny that the flood of good reviews all seem to have the same dates....

I have been asked to update my review if my issues were resolved. I did agree to this. But as they haven’t been resolved and they are not returning my calls. I felt compelled to put another bad review.

"Stay clear"

Stay clear! Ordered my windows in mid August. Let down twice on fitting, taking 2 days off work. No call, no apology, nothing. Requested refund of deposit which was eventually agreed. E-mail address isn’t valid, no-one answers calls most of the time, and despite being signed for, my recorded delivery letter was returned to me! Two months later I had to do a chargeback on my credit card which fortunately came through today, the same day a better-priced, reliable company fitted my new windows.

"Excellent Service"

My new windows were installed last week. I am very pleased with them, and the installers worked very hard. And were clean and tidy with their work. This is why I have given 5 stars