"Fantastic service highly recommended"

Fantastic service highly recommended

"They came"

They came, removed the old, fitted new boiler. We were well pleased throughout the whole procedure. Even better, a year on the feelgood factor is still there. Recommended ? Of course.

"Good service very pleasant and …"

Good service very pleasant and experience fitter who made sure we were happy with the job and very explanatory with new time clock

"Excellent service"

Excellent service from the customer service and fitters and sales ..exceeded all our expectations..cannot recommend highly enough

"I have been happy with the service …"

I have been happy with the service received from hassle free boilers from start to finish. No complaints at all.
I did get a good deal but only after not accepting there first or second quote so was worth waiting to be contacted a few times to negotiated.
Good polite service and left home tidy and clean.

"Very professionally processed and …"

Very professionally processed and installed. Answers to questions about warranty beyond 1 year were somewhat vaque.

"The only problem I have is that the …"

The only problem I have is that the "hands-on" training given to ie set-up and/or change the temperature/clock was fleeting. The paper instructions are difficult to understand and the oral instructions were given as if I knew all about the system. My fault that I didn't ask for further training but I was so relieved that I had heating!
I understand that I just have to contact the company and they will give assistance so I don't really have a problem.
5 Star treatment.
Tom Roll

"Stay clear"

Stay clear! Incompetence at it's best!

I had a poor experience with the install. (Damage to laminate flooring etc). A dangerous gas leak (I'm lucky to be writing this) and still haven't had the 12 month service (2 months overdue) I dread having a breakdown!

Whilst I await their incompetent aftercare team manager, I'm getting in touch with trading standards. Companies like this need dragging over the coals.

"Avoid due to poor customer service"

Avoid due to poor customer service

Boiler fitted April 2017 sub contacted work which was satisfactory- problem started 2 days later with a leak which was due to incorrect fitting magna clean. They have absolutely no after service whatsoever unless you pester them endlessly this makes the 2 year warranty rather worthless . Reported leak at 9.45 am promised call back did not take place, called 10.15 told a fitter will call late afternoon as he is 100 miles away but we will let you know when he will be there for repair. Again no call took place so I contacted them at 5.30 pm spoke to the same person who claimed he forgot to call me , I asked again will the engineer call today was told he is coming in an hour . 9pm received call from fitter who was still 100 miles away will be with me at 11pm !
I was concerned that he had a long round trip and agreed 8 am next day repair which did take place and the fix took 5 minutes . This fitter told me that to cover the UK they ( HFB )have only 5 service engineers and that's why the after service is so poor , he was not told about my call until 6.15 pm even though I reported issue at 09.45am and was told this fitter was aware of the leak to boiler
I accept that in some cases revisits are required and whist my repair was done I would have no confidence in recommending HFB based on my experience with the poor service wile dealing with the service department . It's pretty damming when a member of their staff informs me they have staffing issues directly related to servicing and i don't believe HFB currently have the right staff to claim Hassle Free stays

"The experience I had with this company …"

The experience I had with this company was appalling, their customer service levels are non-existent. When I got the boiler quote they promised to fit my owl smart heating system so that it would work with the boiler but when it came to doing it they had no knowledge of how to do it. On top of that, one of their engineers was abusive and disrespectful on the phone. I have never been spoken to like that as a paying customer. There were several missed appointments where no-one turned up at the house though the appointment had been made - days wasted. One of their engineers took out a tile in my bathroom because they didn't check where to fit the control. I've sent a litany of complaints but the response has been virtually non-existent. I would not deal with this company again.