"Increasing price"

Went to book holiday to Cuba. Agreed over the phone the price including transfers and luggage. Gave payment details and they said that they would ring back and confirm the transaction. Rang back and they stated that the deal had gone and price increase by £500 per person. Obviously didn't book through them

"love booking with cheers2sun staff very…"

love booking with cheers2sun staff very friendly and informative and helpful

"Thanks to arranging my holiday at short…"

Thanks to arranging my holiday at short notice and also booking 6 people at short notice.
Great service and very helpful staff . Finding a holiday at the most competitive price.
Cheers 2 sun.
Definitely use cheers 2 sun again

"Unacceptable. Rude. False. Worst customer service I have received."

Unacceptable. The prices advertised online are not honored, although I expected to pay slightly higher than the cost I saw (maybe £20pp) I certainly didn't expect to have to haggle to pay ONLY £80 per person MORE than the advertised price.
Spoke to several people who were rude and clearly did not care about promoting great customer service.
Jessica dealt with my holiday request. After discussing a holiday (Price advertised as 521pp) I asked how much a transfer would be. She added £29pp on for the transfer so at this point I checked - would the total cost now be £550 each? She said yes and we proceeded to book, bearing in mind this was pushing our budgets to the max which I did inform her of, then the total cost she asked to be put on my card was £1198! AFTER she had taken all my card details down! An extra £98 had suddenly appeared on our already overstreched bill! An extra £156 to the asking price on the website! She then said these were 'fees' and pushed me to proceed with booking which I did not want to do at this point. I informed her our max budget was £1100 and could she bring the price down. She then quoted £1150 and offered an alternative hotel for £1138 (however I had already mentioned I didn't like the look of this hotel). I politely asked for some time to think about the cost.
I rang back, no more than 1 hour later with another quote from a different company for £1098 asking if she could get anywhere close to this price. She just kept saying "no" when I informed her this was a real quote! So rude. The quote was genuine but we chose to not go with it because we had to wait a few days for a hotel confirmation which I wasn't comfortable with.
She kept denying the fact my quote was real and said she'd have a look, ring me back and then put the phone down.
DO NOT expect this kind of service from a company who rely on telesales!
I was prepared to give this company over a thousand pounds and they did not have the decency to provide a good standard of service.
The staff needs sorting out and so do the offers online. It would be a good idea to advertise how much these holidays would be with the extra 'fees' that are tagged on at the end.
I will not use this company again and I suggest that everyone else does their research before wasting their time. I have spent well over 60 minutes on the phone with them to achieve nothing. It has soured our holiday experience, that we haven't even booked yet, and has tainted my opinion on using sites like HDC.

"FALSE ADVERTISING - RUDE - LIARS"

I found this company through the HDC website where I usually book my holiday but Cheers2sun is the worst of all. False advertising, we’ve been trying to book a holiday for the past week or so and every time we call to make the booking they add over £1000pp in luggage and transfer, then they say it’s not available then, even though they advertising the holiday we want at the same price we saw before, it’s a computer glitch. DO NOT GO TO THEM for your holidays they will rip you off and drive you mad. Names of the people taking the p*ss there are: Mark, Danny, Victor, Mary, Jessica, Michael, Alan, and some other we forgot, that’s the amount of people we talked to for the last week. Now gonna get in touch with HDC to remove this company from their site as they are liars, do false advertising, are rude and make fun to the customers (luckily we have recorded all our conversations after the first one)!!

"Excellent company.and all went acording to plan. …"

I am 72 and went with Cheers2sun to Panorama Bungalows, Hurgada Egypt, 7 - 21 November last year. Couldn't fault it, excellent food, superb room, nothing went wrong, you can use this Company with complete confidence as far as I am concerned. Plane was on time, Transfers were efficient, only downside was legroom on the Plane as I am 6 2" but the crew let me stand for long periods which I appreciated.
This was my first time with Cheers2 Sun and for value for money, Michael and his team cant be beaten.
Robert, Poole Dorset, UK

"Just booked a holiday with cheers 2 …"

Just booked a holiday with cheers 2 sun. After reading these reviews I'm a bit nervous now. Though, I knew what resort and hotel I wanted to stay in. Then after much investigation cheers to sun turned out to be the cheapest. Hopefully everything will go well :-) will leave a final review after the trip.

"Never use again"

Never use again. We paid for a 8 day all inclusive holiday to Zante. We are in the hotel now and just we've been told we have to check out one day earleir than our flight or stay for an extra charge of 170 euroes per room. After putting this review up, i've had a call from the agent saying to edit the review to get 20 euroes when I'm back from the holiday. So dissappointed. Our holiday is been ruined 😞😞

"found the holiday what we wanted but …"

found the holiday what we wanted but not the room type we needed, nevertheless excellent customer service by Mary

"Stole my money"

Appalling service. just before I was about to book I asked how long it would be before I receive confirmation of my payment. The Indian adviser called "Mark" then said 7-10 days. As I wasn't comfortable with this I then asked him not to go through with payment as I'm unsure. He then assured me no money would be taken. To my horror "Mark" had tried to take the full amount and then another 6 amounts varying from 400, 250, 150 then 100 until he stole £100 out of my account. When calling up to try speak to "Mark" he was apparently in meetings and ofcourse I never got a call back. Nationwide investigated fraud and got me my money back thankfully. But please I advice nobody to use this sham of a company. They only managed to take £100 from me but I'm sure they'd have taken more if given the chance.