"Ordered a cake for my daughters 13th…"

Ordered a cake for my daughters 13th birthday. As lost my job and could use Clearpay to pay. It came battered by the delivery company. I immediately sent proof of this and was offered a replacement. sent next day delivery so I would get following day which was my daughters birthday. No cake received. I messaged a few times to ask for tracking no response to any message.
Gutted that my daughter didn’t have a cake for her birthday.

Thank you for issuing refund and explaining the situation.
Cakes are amazing as I’ve ordered cupcakes from you a few times without any issues and will still order in future.
I may ask for it to be delivered 2 days before so there’s time to solve any issues with delivery.
I have also edited my rating as Andrew was not at fault.

"Yummy brownies"

Bought the brownies for my son who's in the military. He loved them!

"Lovey design and beautifully light…"

Lovey design and beautifully light taste 💕 gorgeous! Thankyou! Xxxxx

"Great cake and very good customer…"

Great cake and very good customer service. The only thing I have marked down for is the polystyrene box it comes in. Very bad for the environment and the polystyrene microplastics got all over the cake when we opened it. If different packaging in the future we would order from here the whole time as the cake quality and customer care is great, but while they use polystyrene boxes we won't be ordering again. Thank you!

"Delivered on time and cake was…"

Delivered on time and cake was absolutely amazing! Thank you so much

"Need to address delivery issues"

The cakes are really nice but I keep having a bad experience with the delivery. The last time I ordered the delivery was late so this time I ordered a day earlier but they delivered a day earlier so effectively we had at least two day old cakes so obviously the quality was not the best. Will try another company next time.

"Amazing"

I took a gamble and ordered a birthday cake online. It came on time, well packaged and intact!
It looked amazing and tasted amazing. There were so many compliments. I would 100% order from here again.

"Horrendous company"

Ordered a cake (£90) and it did arrive on time even though my emails were not replied to in the 4 days prior to delivery. The cake entire cake had been completely destroyed in transit. I emailed customer service with a picture of the destroyed cake they said they would refund the money straightaway. I then started looking for a replacement cake when the owner called me and promised to get a fresh cake delivered to me by next day delivery. I thought this was great. I then cancelled this replacement cake I was looking for, with the confidence that Cakes By Andrew would follow through on their promise.
No new cake has been delivered, no refund issued, no contact. Nothing. Do no order from these people

(Edit: this review was accurate at the time of posting, despite what CakesByAndrew have now claimed in their response. I have received an email notification that a refund has been issued, however the £90 has yet to reach my account.)

"Great cake"

Great cake, fast delivery

"I bought cupcakes for a birthday gift"

I bought cupcakes for a birthday gift. Delivered on time and the birthday girl absolutely loved the surprise and the mermaid cakes