"Won't be a customer"

The first order of lenses was completely fine. The second, true to other reviews I 've read, Lensdiscounters charged my credit card and then sent me an email saying my lenses were on backorder. Two weeks later I contact them and the lenses are still on backorder and no indication to the customer service person as to when they would NOT be on backorder. She wanted to contact shipping and then call me back by end of day with the answer from shipping. I lodged a complaint with her that when on backorder my card should not be charged! Other merchants recognize that until the product is available, no sale has occurred. I cancelled my order and will not be a future customer. Oh, and due to NO delivery of my order I have to go buy the lenses elsewhere anyways.

"they have always been prompt and correct very good."

I would recommend this company.

"Not happy"

Ordered my Biofinity lens 6/19/15 and was not told until 6/30 that they were on back order and I would be notified when shipped. That was 2 wks after ordering! No notification came and and when I called on 7/1, I was told they were shipping that day. Rec'd notification 7/3 (!) that lens just shipped. Not good PR. Not satisfied w/ service.

"Ridiculous Delays"

I placed my order for contacts ONE MONTH ago and have called them twice over that span of time asking for an update on my order. They say the lenses are on backorder with CooperVision and it is out of their hands. That was two weeks ago. I called a week ago and got the same story. It would be one thing if their website stated that the lenses were on backorder/out of stock, but it didn't and gave every impression they would be able to fulfill my order in a timely manner. Truly awful service and not worth the $5 I saved by not ordering from my usual contact service.

"Disappointed"

I will never place an order with this company again. After placing my order, I was notified that there was a back order with the manufacturer, and that it would be 5-7 business days before shipment. When I didn't receive my contacts after that time period, I called and was told I'd have to wait another week. I called the manufacturer and was told that there were no issues with their stock of lenses. After calling Lensdiscounters the following week, I was again told they were still waiting for their shipment and they couldn't tell me when I could expect delivery. Then I called 1-800-CONTACTS and gave them my prescription. My lens have gone out and I will get them OVERNIGHT! I don't know why Lensdiscounters was having so much trouble and felt they were very unprofessional in their service.

"Great service!"

I Love Lens discounters! I order my contact lenses and I have them within 2 days. I have been ordering here for over 2 years now and was never disappointed. I would highly recommend Lens discounters to everyone in need of good lenses and excellent service.

"contact lenses"

excellent care and very easy to order

"customer since 2007 not happy"

I started ordering from you guys in 2007 and watched you grow. You always shipped my orders in a timely fashion with reasonable shipping fees. 99% of the time they were shipped the same day. Now you you are overcharging for shipping and shipping the following day. I was promised my contacts would be shipped that day but they were not. The 2 day business shipping turned into 3 days. So your company grew and your service is not what it used to be. You may lose some customer because with the new shipping rates and inability or desire to ship out the same day . Good Luck but you are no longer the desired place to order contacts online.

"Excellent product & service!"

I am so happy with this company! Prices are awesome I saved so much compared to ordering through my eye doctor. Perscription verification and shipping were extremely fast. I will recommend LD to everyone I know!!! Couldn't be happier :)

"Amazing price and fast delivery"

My eye doctor wanted to charge me double per box (for Air Optix for Astigmatism) compared to the price on lens discounters. I was ecstatic to see that I was able to order a year supply of contacts for 50% off my eye doctors price. I placed the order late on a Friday and I didn't expect it to be processed until Monday and I figured with delivery time I wouldn't see my contacts for another week. Well Monday the 24th came, and I received them Thursday the 27th. That to me is fantastic especially considering I had torn a contact the night before. I will absolutely be ordering from them again