"Absolutely horrible customer service"

Absolutely horrible customer service, super slow process, tragic experience. Avoid them. All those people answering the calls from customers need in depth customer service training. Super disappointed.

"Auto's verzekeren die malafide car-rentals verhuren"

De firma werkt voor DouYouItaly die weer auto's verhuurd via bijvoorbeeld Rental4Leisure of l’Automax in Caterna, Sicilië.
Deze firma's zetten je voor het blok en zetten je af. Navraag gedaan bij Halo Insurance, zij verzekeren immers auto's voor deze verhuurbedrijven.
Geen reactie.... dat zegt genoeg!

"DON'T TRUST THIS COMPANY"

DON'T TRUST THIS COMPANY. THEY WILL NOT PAY YOUR INSURANCE CLAIM. First Halo/Carehire asked for a receipt and the damage estimate for my rental car. I sent in all the information they requested. Their reply was that they wouldn't be able to help me because I hadn't submitted my initial contract (which they had not asked for). I gathered from the tone of the reply that they had no intention of covering the claim. I next supplied them with the original contract. Surprise, they still didn't want to cover the claim.

"Requested a claim"

In my case, I requested a claim and nobody answered in 4 weeks, then they ask to send one more document and afterwards I got money. In total it takes 2 months.

"AVOID icarinsurance.com"

Excess insurance with icarinsurance.com - claim goes with Halo.
They have been stalling for 2 months and do not respond to emails.
They asked for further documents, that they had already received.

Terrible process so far.

Next step is a formal complaint prior to contacting the Financial Ombudsman.

AVOID icarinsurance.com

"Truffatori non rispondono all' email…"

Truffatori non rispondono all' email ,numeri di telefono inesistenti o non risponde nessuno !! Per quanto riguarda i commenti positivi se li sono scritti loro !!

"Utterly appalling"

Utterly appalling. I bought collision damage waiver insurance through this company via iCarhireinsurance and had cause to claim. Claims are through Halo Insurance Services online; the online service would not accept scanned documents. I then found myself in the now traditional dance of death with call handlers presumably trained to add as much attritional friction to the clams process in an effort to wear claimants out and put them off claiming. Several telephone calls over a period of a month resulted in me sending multiple e-mails to different e-mail addresses, none of which were even acknowledged, let alone resulted in the claim processed. I'm now waiting for a claim form to be sent to me by post. iCarhireinsurance also get the crap review because my contract was originally with them.

"Terrible firm"

Terrible firm

Difficult to use portal and small print makes claiming for excess only applicable if you have an accident

Avoid

"Purchased excess car hire insurance…"

Purchased excess car hire insurance from icarhireinsurance. Policy was from Halo Zurich. Had to make a claim for a stolen antenna. Uploaded all documents required, a few days later I received an email from Halo that my claim is approved and a payment will be issued. A few days after I sent my bank account info I received the money!

Thank you!

"Just in the process of making a…"

Just in the process of making a complaint to the Insurance Ombudsman about this company - very bad practice and major concerns on their professionalism and whether I will receive my insurance claim back for a simple excess claim.

Had used iclaiminsurance for a number of years - no issue - before I had to make a claim. While it looks easy, its given over to a third party claims department which has a terrible website and service and looks like a scam service. Halo Insurance are the third party provider.

After uploading all the documents (very difficult on an archaic site - only allows specific formats and a very low data size) I was given an automated response someone would be in contact after 48 hours - this was for an incident on the 7th of October and have now had to contact iclaiminsurance and Zurich over a dozen times before I received contact from Halo.

Finally received an response 8/11/2018 and received a notification that my claim was been acknowledged, but required additional documentation - all of which I had already uploaded as well as sent directly to the claims advisor and the generic email provided on the automatic notification. Requested an email of receipt and received no response, no acknowledgement of receiving documents or response to any emails. Still very concerned that this is a scam and will not pay out.

Now well over a month and no further forward at all on reclaiming the excess charges. Specifically asked for a full breakdown and repair report, but Budget the car hire rental will not give one because it was a minor scratch and they are not going to put it in for repairs - putting in me the terrible position of doing everything right but both the rental company and now the third party insurance company are failing to respond, acknowledge documents or communicate.

Over 1200 pound after a minor scratch and no further on - making sure my complaint goes to the Ombudsman so other people do not have to go through these processes again.

AVOID AVOID AVOID

Update 28 November

Still no response or payment from Halo or iCarHireInsurance. Now over two months since making the claim. Does not respond to messages or phone calls - complete amateur scam outfit.