"Excellent customer service ."

Took out a policy for the excess on car hire .
Consequently had a claim. Which was handled courteously, efficiently and quickly , it’s only when one has a claim that a company can be judged and as this is the first time we have had a claim like this we were very pleasantly surprised .
Well Done .

"Platinum Excess Waiver insurance Policy"

Took out a Platinum Excess Waiver insurance Policy with this company to cover car hire excess which was the recommended company by DoYouSpain
I made a claim because the car hire company Goldcar charged me for a very small scratch which they stated was not there when I collected the car I did dispute this with Goldcar however after many calls and e-mails decided to make a claim from Halo, which is what my policy covered.
On 23rd May I sent the claim form 06/06 I received a mail from a claims handler Lorraine Flaum stating they had received my claim and it was awaiting a "Claims Handler"? which should take 2 to 3 working days.
I replied to the mail asking why nothing had been done before?
On 7th June I receive a mail stating my claim handler is Samantha Cottle
and my claim number is 5114630
Since then I have heard nothing despite numerous e-mails and not even an acknowledgement which I asked for!!
Watch this space looks like a job for the insurance omnibus man