"The person i spoke to"

The person i spoke to, told me the answer i needed and where to find it, therefore all good. Wait time was good also.

"Alicia J was very helpful with all the…"

Alicia J was very helpful with all the information about the changing my gas/electricity supply for a new address.

"Transferring new supply, great experience …"

Great experience dealing with Aishah today. Very knowledgeable, set me at ease on transferring my supply to new home. Great service from online to contact service. So happy with them.

"Damilola responded to my query very promptly"

Damilola responded to my query very promptly and resolved it efficiently

"Excellent customer service"

Excellent customer service - quick and helpful responses to emails. All communications are clear and concise. Would not hesitate to recommend.

"Great experience thanks to Youssef A."

Great experience thanks to Youssef A.
Thank very much for your help with everything.

"Shockingly poor service"

Shockingly poor service. Our gas smart meter was not sending readings for over a year and when it was replaced they could not get a reading so tried to charge on a high estimated read for over a year adding potentially thousands to our bill but after complaining kindly offered £75!!!!! and then proposed a lower estimate based on a high user with no justification. AVOID!

"Imogen was very helpful"

Imogen was very helpful in arranging for a refund and reduction of monthly payments for a tenanted flat that I own. The newish tenants are more frugal than previous tenants which had resulted in a larger than necessary credit building up.
Also she has requested a call back to get my home gas meter put onto my home smart meter.
Very helpful, very pleasant and very efficient.
Jane, East Sheen

"Helpful service fixing gas meter"

Customer service was helpful in arranging for our gas meter to be fixed

"Repeated overcharging"

For the last 4-5 months London Power have repeatedly overcharged us for energy. This has led to us receiving monthly bills of £400-500 (for a one bedroom flat), when the bill should in fact be £60-100.

Each month we have phoned them and they have confirmed that this is a "data transposition error" where they have mixed up our night and day time rate. They then credit our account and promise that this won't happen again. A couple of days ago we received a bill for £560 for January.

This is shockingly incompetent. We're lucky that we identified this error, other more vulnerable people might not have queried this and ended up paying thousands of pounds which they do not owe.

The fact that we have raised this with London Power on 4 or 5 occasions now and they have not resolved this is unacceptable.