"Best Telecom Digital business grade broadband & voice"

We’ve been using their wholesale platform for the past 11 years that integrates with Best Telecom Digital’s business voice and data platform and is awesome.
Best Telecom Group, Australia & New Zealand

"Beware this service"

Vonex have been appalling from the outset and I would never use this company again. I would never had used them if I'd seen all the reviews however I was referred by a Communications Vendor who I can only assume gets commissions for the sales of this "service".

Staff are pleasant when you call to log the (very frequent) issues.

We are a small business with a small number of phone extensions. We use Telstra for mobiles.

We have been told that it is our problem that we want to use the system on soft phones and in a variety of locations. Apparently Vonex has issue with the phones being able to be used over Telstra, being able to be used via different IP addresses (working at the office and then working from home).

Most weeks there is an issue with the phone system and we seem to have a different fix every time. This has been going on for over 12 months.

I'm ever hopeful that each call will result in a fix however I am rapidly losing faith. Given the high number of issues I'm shocked that not one person has ever reached out to try and properly resolve the issues. And not once have we had the offer of a discount on the bills we continue to pay...

"Yeah....nahhh"

I was previously a customer of MyNetfone for 12 years and then Vonex bought them out. Since they took them over I have had nothing but issues logging in and trying to pay my prepaid account top up.

The final straw was this week when I went to log in and was presented with a login screen requesting my Account Number. This was a totally new account number from my old Mynetfone one. Trouble is, they did not bother to tell me what thataccountnumber might be.

After speaking with support I was reset a password and accunt number but was told my account was suspended. I topped up my account with $20 and a week later I am still sitting with no balance despite my $20 coming out.

When I log into my account I see nowhere I can manage my phone numbers, call forwards etc. There is a section called "Telephone Settings" however when I click on this I am asked for a username and password. None of which is the same as the one to log into my portal. Tried to get help but they never pick up the support call or ticket.

I ended up giving up and moving to Crazytel today. Port has been approved so will be able to get back up and running in a few days.

$20 disapeared, guess I'll never see that again!

All I can say is, if you choose Vonex, good luck to you!

"Worst experience ever"

Worst experience ever - phone lines constantly being cut 'by accident'. They do apologies and ssay sorry it was their fault, and that it won't happen again. BUT - then it happens again. We get emails from customers saying they can't reach us... we should have to call our own phone line every week to make sue it still works... absolute joke of a service, Then they have the audacity to say it 'just telecommunications' so they can't guarantee our phones will work all the time > but it's simply their organisation. MyNetFone was way better, Vonex are absolute rubbish and have cost me minimum thousands (possibly ten's of thousands in lost sales).

"Well can I just say all the 1 star…"

Well can I just say all the 1 star reviews are valid and genuine. I was with Pennytel and then acquired by MyNetFone which was fine and no real effect on service or agreement. That all changed when acquired by Vonex even though through the acquisition it was implied that everything would remain the same. Their dirty tactics resulted in them changing the agreement and refusing to give me a refund of the credit which I had previously held with them (well with MyNetFone) as I put a decent amount of credit on each time it went low. In any case they refused even after I raised the agreements of my previous terms. Needless to say I got the Ombudsman involved and then they agreed they would refund me in 2 - 3 weeks. After 4 weeks I followed them up and again told it would be processed soon. It was several weeks later that I finally got my refund. Like many others I am glad to be rid of this company and will never utilise them or any of their services again in the future. Dishonest, deceitful organisation that deserve that it would not surprise me if it goes into liquidation in the coming months / years due to the way they run their business and treat their customer base.

"Another Mynetfone refugee jumping ship"

I see I'm not alone in being frustrated with the Mynetfone migration to Vonex. I actually started out with Pennytel and when they were acquired by Mynetfone nothing really changed for me, or if it did it improved. On the other hand, with the forced migration to Vonex my existing plan was not matched and instead Vonex basically robbed my credit and cancelled my account for "non payment" 6 weeks after I was migrated with no prior warning. They have no plans that are equivalent to the one I had and there was no option to escape the migration as far as I am aware. I feel violated. Based on my experience and reading that mirrors others' experiences, I am glad to have given them the boot.

"What a terrible company"

What a terrible company. Have been waiting for a refund for a month and nothing. Emailed them a couple of times and they say "their finance team is receiving a high number of requests". Very amateur. Stay away, you have been warned.

"Vonex VOIP account doesn't work"

Vonex moved my VOIP account from MyNetFone to their service and I have been unable to receive calls anymore.
Contacted them and tried their troubleshooting advice but it still won't work.
Apparently, they can call the number so there is nothing wrong but no one has been able to call me for a month.

"Agree with all previous posts their…"

Agree with all previous posts their service is hopeless.

"I am disgusted with their service"

I am disgusted with their service. The recent migration has been a complete failure. The people assisting will do anything to avoid solving problems.