"Amazing stay!"

We thoroughly enjoyed our stay! The house was clean, well stocked, comfortable. CCR was good to work with, as I had to call with 2 questions that were quickly answered. The only thing I didn’t enjoy was having to leave!

"Fern Cottage - Amazing Views nearby"

We rented Fern Cottage in mid June !
First off we liked the cabin and it’s layout . Not tons of Mountain View’s this time of year as trees blocked the views but we did have a slight view ans enjoyed the sun colors in background ! Deer everywhere nearby which we loved seeing ! The cabin itself was quaint. This cabin would of been a solid 4 star but for some dirty linens and cleaning issues that we’re eventually dealt with .
Customer service tried to accommodate and did a good job for the most part .
Overall a nice cabin for a family .
Just needed some TLC and are’s room to detail on cleaning . WiFi also was limited as more than one tv going at once would cause issues .
But we came for the hiking nearby , Mountain View’s , and wineries and left enjoying the stay. We would come back and probably try a different cabin for a different experience !

"petty charges"

My stay was pleasant, but I left a ring at the rental. I notified them when I got home and it was found by the cleaners. I was happy they were shipping the ring to me for $9, but later charged my card $40 for "lost and found service." What a needless money grab. As a tip do this as a courtesy, and have customers interested in staying at one of your properties again. Repeat business is worth more than $40.

"A Mountaintop Experience!"

We had a great experience through Carolina Cabin Rentals. It was a perfect getaway for our 6 adults and 2 children. The Honey Bear Cabin was exactly as described, and appropriately priced based on all the amenities.

"The entire experience from booking to…"

The entire experience from booking to staying until the day we left was a great experience. Only suggestions I would have for this company would be to update the website and make sure all relevant links work accordingly.

"Easy to book with"

Easy to book with. Beautiful home. Quick to respond. Will use CCR again!

"I reserved the cabin about 2 months…"

I reserved the cabin about 2 months out. About 3 weeks before we where scheduled to go my wife started having some big issues with her back. Against my better judgment, we decided to give it a shot. The 2 .5 hour drive took a toll on her back. Once we got things unloaded I went to to the hot tub tried to turn it on, I noticed no power, I started looking around noticed the it was unplugged. I plugged it in, still no power.
After that, I started looking for the firewood. I noticed the firewood rack on the front porch. No firewood was in the rack. About the same time, my wife called me into the cabin, she pointed out several places where she saw ant's.
I looked around for a phone number to call. I found it, noticed the cabin had a landline. It took me little bit to get it to work, the issue was the end of the receiver kept coming unplugged. You could tell it was tapped to the base phone, but still sliding out. I was able to get it to work, I called the rental office, explained everything, the very nice gentleman said he would call me back, in which he did.
1) the hot tub has been broken, a part has been ordered, told him that was one of the reason I reserved the cabin.
2) Firewood, he told me that was a extra charge that you would add when making reservation. Mentioned to him, that was never brought up to me. He said he could add the wood, have someone bring it up. I said no thanks, because of my wife's back we would probably have to leave in the morning.
3) Ants. I was told they where going to send a maintenance worker to come out to spray.
During this conversation, I was told they where going to refund us 1 day. I said one day is better than none.
When we got up the next morning, my wife's back was to bad, we had to pack up and head home. We called on the way home to notify we had to leave, discussed, brought up, I was told that we where going to get a refund for 1 day. As of today, I have not received the refund.
I loved the cabin, location etc..We plan to come back, just hope these things will be resolved.

Thank you..

Chip Thompson

"Our stay was incredible"

Our stay was incredible. The house was great, amazing views, complete kitchen, really nice beds. We had an issue with heating system and housekeeping and the Carolina Cabin team was great in solving the issues. We will be back for sure!

"Carolina Cabin trash!!!"

Carolina Cabin trash!!!! These folks straight up robbed us. We booked a weekend and had to cancel, well in advance mind you. They refused to refund us 900$. Come to find out they get you in the "con" of their policy. Do yourself a favor people. Go to a hotel.

"Disappointed In Our Riverside Retreat"

We rented the Riverside Retreat in Boone from 2/9/22 - 2/16/22. Nice on the inside for an older home however...
Our party was unable to get into the cabin using the entry code which was emailed to us. I tried to reach the agency for approximately one hour with no response. Finally, we received a text from someone who gave us a totally different code than the one we had been given. That was baffling.
The driveway and parking area was hazardous. We had driven two 4 wheel drive trucks as advised but there is no appropriate vehicle for a solid sheet of ice. At one point a driver slid under his vehicle trying to get in his truck. We had to walk on this ice to unload our luggage and our groceries. We had to make a trip to the local Walmart to buy several large bags of a rock salt substance which worked really well when it was spread but we should not have been responsible for this. The house was fairly clean but Christmas decorations still up in mid February which gave us the feeling no one had cleaned recently. Had to pick up a few dead bugs and spiders and vacuum the rug in the main living area which was covered in dried mud. There was a lovely dining table for 10 and sleeping arrangements for 10 people but we had one small frying pan to cook in. There was a baking sheet in the cabinet with the outline of bacon from the last person who used it. There was one other pan that was covered in burnt food which we opted not to use. We bought meats to cook on the grill, another "amenity" that did not work. The grill temperature would only go as high as 160 degrees. The cabins we have rented in the past were all well stocked with cooking supplies and utensils. We looked everywhere for the fire pit, another "amenity". Found it after 4 days way down the mountain from the cabin. My husband took his computer as he works from home. There was zero WiFi. Someone did come up to check on it but when they left we still had zero WiFi which lasted for the entire trip. We had no cell service. The house phone did not work. No way to contact the rental company. Hot tub took 24 hours to get to a temperature warm enough to get in. The pool table was a must for the older children but the pool sticks were old and not well made. Again, we traveled to the local Walmart for pool sticks. Overall, not a good experience. Won't stay there again. We have used Carolina Cabin Rentals in the past and had a good experience but this trip was definitely a disappointment.