"Horrible company beware"

Absolutely horrible stay at Almost Heaven and awful management company. Beware. We arrived late Thursday evening with our two infants and toddler and found the driveway was a sheet of ice and has not been plowed in weeks even though our agreement stated they would send their crew when snow accumulated to 3 inches. Ended up getting 2 vehicles stuck (we have 4 wheel drive). Had to pay a company to come help us and 4 men including 2 from
Our own party had to shovel the driveway for 3 hours to move the cars. The tow truck company said chains would have done nothing in this situation even though Carolina Cabin Rentals argued with me and said we should have brought chains. The rest of
The time we stayed at the house we had to park 300 ft away and carry our infants down an icy hill to get to the house. I’m addition to the unsafe not family friendly condition of the driveway the home itself was disgusting. Blood stains on the comforter, trash under the sofas, food left in the fridge, dirty towels, the list goes on. We cut our stay short because of the filth and dangers and I’ve called the company multiple times and they have done nothing. Stay far away from Almost Heaven and Carolina Cabin Rentals.

"No working door locks, hot tub, fire table, or customer service provided."

We had a hellacious experience. There was no working door code or key at check in or for the duration of our stay. Even after waiting outside for nearly 20 minutes in freezing weather, the best they could do was remotely unlock it for us. No code was ever provided, meaning we had to leave our belongings in an unlocked home for our dinner reservations. The home was missing a key piece of the advertising, the glass fire table on the deck, entirely. It also lacked a working hot tub, neither the heating or jets working, and had for some time, according to both the most recent reviews AND the maintenance man who was sent to, “look at it.” We were told by that gentleman a work order had been in for longer than a week, despite Carolina Cabin Rentals assuring me less than 24 hours prior to my check in that it was working. This amenity, particularly, had been the primary filter on which we based our decision to rent.

Despite all these issues, the host refused to provide adequate recourse. By the time I despaired of reaching resolution and reached out to Airbnb, I’d been trying for HOURS, and it was nearing midnight and well below freezing. This host is in flagrant violation of almost all Airbnb policies.

Thank god Airbnb handled my issues, provided options for me to find an available listing that met my criteria, and importantly, could be locked when I left and unlocked when I returned. They provided a refund and assisted with finding safe and secure accommodations. I will happily use Airbnb in the future knowing that the added fee from using this platform actually does mean they stand up for clients when hosts completely disregard their terms of service. Find another Airbnb property to rent - we are SO much happier with our replacement accommodations.

"Great!!"

My family stayed at the Lei Lei mountainstay Cabin. It was great! It was clean and very accommodating to our family. The only thing I wish they had was a shovel (we couldn’t find one) and we needed one to get rid of all the snow :)
Also I have been in communication with Carolina Cabin rentals and they always replied within like 2 minutes to any question that I had! So thankful for that

"Terrible service!!!"

If I could give a 0 star review I would. We reserved a cabin thru Carolina Cabin Rentals and when we showed up today, 12/27/21, the owner was home and said that the house had sold and that the house was not available to rent. Needless to say we were in a very bad situation with no place to stay and nowhere to go. We ended up over paying for a hotel room for 5 adults…I wouldn’t ever recommend this company to rent from!!!!

"beautiful cabin retreat"

We thoroughly enjoyed Fly Way Dreams. Plenty of room, well equipped and great location. Would rent again!

"Carolina Cabin Rentals has been so easy…"

Carolina Cabin Rentals has been so easy to work with. They answer my questions and always call me back when I leave messages when they are not open. I used to us VRBO but not anymore!

"Nice cabin and fabulous views"

Nice cabin and fabulous views. Weekend with our adult children. We cooked all our meals and had everything we needed. Rental agency was great. Will definitely stay with them again.

"This cabin was clean"

This cabin was clean, and in a secluded location, yet close to restaurants

"Very lovely place"

Very lovely place, very clean and well equipped. Very easy check in and check out procedures. Carolina Cabins has excellent variety of listings and very user friendly process.

"Wonderful cabin"

Wonderful cabin. We had 6 people and never felt crowded. Loved the tall ceilings and exposed beams! We would definitely rent again.