"Top quality 5 star product and customer service"

I don't normally write reviews but I just received my order from Lovely Sofas ysterday and we are over the moon! We ordered a Frankie 3 seater sofa in a bespoke size. From the outset, the customer service was impeccable. At one point last year, I decided to cancel the order and they were so nice and refunded me in full without any quibble. Then I decided to go ahead with my order before Christmas and they kindly honoured the first price which was cheaper. I am so impressed with their customer service and quality of their sofa.

"Very good communications"

Very good communications, delivery as planned, product as described, thank you.

"Great service and outstanding quality"

From the initial showroom experience to the sofa style shortlisting, along with fabric samples provided, through to the final purchase, delivery and quality of build, I would highly recommend Lovely Sofas. I purchased three matching sofas and we are very happy with the customer service and the quality of the sofas delivered. Great delivery service also.

"Brilliant and so so helpful service"

Brilliant and so so helpful service. Product was delivered on time and look fabulous. Will be ordering further items to match the sofa..

"Great quality and friendly service"

Friendly but not at all pushy service. Enjoyed visiting the showroom and would be interested to return to visit the workshop. Sofa was ready before date set. Delivered and positioned professionally.

"Perfection"

Bespoke
Changed my mind lots from fabric to color.
Design team advised one point not enough space for extra buttons.
Gave me choices.
Quality.service. price .delivery .comfort
Couldn't fault.interest free credit helps too.

"Very good buying experience"

Very good buying experience. Enjoyed a factory tour and conversations with the people who make the sofas, looked at various leathers in the piece. Looking at various options in the showroom changed our choices overall the visit was very worthwhile. Sofas delivered on time as specified and delivery team were very helpful. Hard to improve on this really

"Great customer focus and excellent…"

Great customer focus and excellent service!

"Delighted customer"

I very recently took delivery of a medium sized Emily sofa from Lovely Sofas. From placing the order, up to and including delivery, the service I have received has been excellent. Everyone I have spoken with has been friendly, very efficient and ensured that any questions I had were answered promptly and satisfactorily. The finish and craftsmanship of my sofa is superb and the delivery guys were brilliant, ensuring they took the greatest care when bringing the sofa into the house and locating it in the room. I would thoroughly recommend Lovely Sofas.

"Truly great personal service from start…"

Truly great personal service from start to finish. I had a single point of contact throughout (Andy) who was fantastic, professional, efficient with a great attention to detail. He even followed up a query on his day off. The sofa was delivered by two amazing delivery guys who went 'above and beyond' to get this very large sofa into my apartment - they too were friendly, efficient and professional. I am really pleased with the product itself - high quality workmanship and great design. I'm currently in the process of ordering a second sofa from Lovely Sofas. No affiliation, just a very satisfied customer.