"Fantastic service"

Fantastic service. One person dealing with the entire journey from first meeting to the final day of sale. Easy to contact and always available. Even dealing with conveyors for me. Land Estates made what could be a stressful time very manageable. Thanks to Lewis and his team.

"Avoid Land Estates in Dartford – Disrespectful, Dismissive, and Racially Discriminative"

I had an extremely disappointing experience with Land Estates Dartford. Everything seemed fine when communication was over the phone and via email – the property was secured. However, when I visited the office in person, the atmosphere changed. The staff, who had previously been accommodating, appeared shocked when they met me in person, seemingly taken aback that I was Black, having assumed otherwise due to my "English-sounding" voice on the phone.

The agent I had been dealing with became visibly uncomfortable and quickly fetched his manager, Kim. I was then taken into a private office and subjected to an interrogation about my personal details, as if it were a job interview, despite having already been pre-approved and asked to pay a holding deposit prior to this visit.

After this grilling session, I was told the property would be mine and that they would call me – but no call ever came. When I followed up, I was repeatedly told Kim was unavailable due to meetings, even though I could see her at the office during one of my visits. Eventually, I was told she had sent an email, which I hadn’t received until I pushed for it.

It was evident that once they saw my ethnicity, they decided to withdraw the offer. To make matters worse, they didn’t relay the full extent of my offer to the landlord and instead told him a lie that my rent couldn’t be guaranteed, which is absolutely false and can be proven.

In a time when communities should be working together and promoting unity, this company’s behavior has exposed deep-seated, systematic racism. They not only lied to me but also misled the landlord to suit their discriminatory agenda. This kind of treatment is unacceptable, and I would strongly advise others to avoid dealing with them.

"Good, professional service"

Good, professional service in getting our flat re-let.

"Great management service"

Land Estates have managed my properties for over 10 years I wouldn’t use anyone else.

"They are very helpful to us"

They are very helpful to us. They guide us all through out the process. Thumbs up ! Appreciate your help !

"Smooth experience"

Smooth experience. Welcoming staff

"Renters AVOID"

Have been renting for 20 years and have never experienced such disregard, greed and extremely rude service. Don’t let the pitiful attempt of decorated office to fool you into a high market agent. I can only comment on rental not sales. Maintenance repairs are not dealt with sufficiently, if at all in some situations. Agents attempted to withhold deposit- thankfully this was resolved only due to deposit protection scheme and fully returned. Thankfully law changed now regarding fees as they were extortionate. Landlord was great which was a shame as it often felt there was discrepancies between what was being communicated from agents. Might be if a buyer but once tenant has signed dotted line the friendly false approach soon withers and are only seen as profit pay check even in unforeseen sad life experiences. My advice to tenants would be keep everything in writing, hang up if they phone you from withheld number, keep all evidence. I have never had to dispute a return of deposit with other agents I’ve rented from and thankfully they won’t be able to unlawfully keep my money all thanks to deposit protection- I know I’m not the first tenant they have tried to do this too.

"Very Good & Effective"

Very Good & Effective

"Excellent team at Land Estates"

From the start the team at Land Estates have been excellent from Jade and Charlene on reception, to Zoe, Kim and Lewis…everyone politely answers every little question with professionalism and efficiency. They do what they say they will and seem as committed to getting the right tenants for the property and neighbourhood. Thanks 🙏🏼

"Excellent service."

Excellent service.
Very prompt and courteous.