"Too much AI and no human contact"

Ordered a ring before the next day delivery cut off, I've had emails confirming that it has shipped/dispatched to DPD, DPD have not received it and keep referring me back to Bail and Stone who have promised it would be sent out today. However no one is answering the phone and there has been no more information from them. Extremely disappointing and have completely messed up plans. Unless they do same day delivery for Monday I am absolutely devastated

"Wonderful helpful staff"

Wonderful helpful staff, even when there was a problem they sorted it for me quickly can't thank them enough

"Quick delivery"

Quick delivery. Email updates given. Well packaged and lovely item.

"First time Iv used nail & stone and…"

First time Iv used nail & stone and such a great service from start to end. So easy no issues at all and the jewellery I bought was an emerald & diamond engagement ring absolutely beautiful.

"top quality "

can't speak highly enough about the service and the excellent quality of the reasonable priced ring

"Nice surprise my item was in a sale"

Nice surprise my item was in a sale. Arrived well packaged and was informed all the way. Thank you

"PERFECT BIRTHDAY GIFT"

I was having a problem with my computer trying to order a necklace for my wife and so rang the helpline number on the screen. The young lady was so helpful and processed my order. The necklace arrived, although late for my wife's birthday, which I was told was owing to a problem with the delivery company. Nevertheless my wife was absolutely delighted

"Absolutely your company was so very…"

Absolutely your company was so very helpful, I would recommend your company to everyone.

"Panicked about delivery but over all…"

Panicked about delivery but over all great service and happy with the ring.

"I am very happy with my purchase"

I am very happy with my purchase. The earrings were nice quality and well priced. Very quick delivery. I was very impressed with the packaging and presentation. Overall a good experience.