"Sloppy craftsmanship poor service…"

I ordered a small cream colored ceramic sand dollar fountain from the company. The piece I received had several defects including holes in the pottery, bubbles from left over stone not wiped away before firing, sloppy glazing, and unfinished support pieces for the top not glazed at all exposing the orange clay. All in all the pottery work was SLOPPY. The customer service was terrible! They kept on telling me that the defects added to the uniqueness of the piece. After several emails they finally agreed to a return. After reading the reviews it looks like I will only get a portion of the cost back. Terrible customer service! I agree with previous posts - BUYER BEWARE!!

"Buyer beware, as other reviews mention"

As other reviews mention, this company's customer service is not only lacking, they will not take responsibility for issues that are clearly caused by them or the manufacturer of the product they are selling. I could also repeat verbatim the review from 10 Jul, but I'll add that my $2500 fountain came in two different colors. After repeated gaslighting attempts via their customer services team to convince me I was imagining the differences, the manager (Brita) finally agreed this was the worst situation they'd seen and the fountain never should have passed quality control. While these email dates are not fully comprehensive, and by no means reflect the numerous phone calls I made to their customer service team, I want to give an idea of the scope of their delays and assurances that amounted to nothing. I have saved emails from 2/23, 3/26, 4/10, 4/12, 5/3, 5/7, 5/21, and 6/12. The last email assured me again they were working to resolve it to get me an appropriate stain to fix the issue myself. I finally gave up. To be clear I pressured them into a 10% refund, but never received a stain. So I have fountain worth thousands of dollars sitting prominently in front of a historic home where the tiers don't match. Buyer beware.

"Poor Customer Service "

Ordered a fountain from this company. The process began well - good customer service. Ultimately, the fountain was damaged upon arrival. Was willing to overlook this - but the hole for cords (in the basin) was also not present as indicated. I was told that was an error BUT that if I were to have the hole drilled, I'd waive the warranty. Further, the auto fill and light kit we ordered were not with the fountain (and becuase of how it was wrapped, that was not clear until the fountain was unboxed). When I contacted the company, they apologized for failing to send all items, but then tried to tell us to do installation differently from the instructions, going as far as telling us to use a conduit (not part of the instructions at all). I had to have my installer come back twice, as well as having to relay many, many Soothing Company emails that had conflicting information about installation. I was then told I was disregarding information and that I shouldn't have a third party installer (how is a single person supposed to be able to lift and install a large, heavy fountain?) and more. I will make the best of it - and pay for two visits from installer, as well as pay him to repair the damages to the fountain. I would never order from this company again. They provided a very small refund, but only after really pressing them and spending too much time trying to explain the scenario, which they kept disrgarding. Recommend you find another company to order from.

"I highly recommend!"

I attempted to place an order with a large online company but encountered frustrating delays. Thankfully, I found the Soothing Company, where the customer service team is exceptional—they answer calls promptly and provide expert assistance. Their US-made products perfectly match my preference for supporting American businesses. I highly recommend!

"We have had a great experience every…"

We have had a great experience every time we buy their products. Customer service is excellent, they are very responsive. Overall highly recommend using the Soothing Company

"I am very disappointed in the customer…"

I am very disappointed in the customer service
I ordered a sofa mat 11 days ago and have not received an order confirmation or a delivery date on my order
I have contacted Reach 3 times and was told that they left a message for soothing home customer service to reach out but I have not heard anything back
This is unacceptable and I will not be purchasing anything else from them

"Very satisfied, would buy again"

Purchased an outdoor water feature for my backyard remodel (2nd time buying from this company). Customer service was amazing from start to finish. Received color samples to help narrow down my color choice. Fountain arrived 2 weeks after purchasing and it was pretty straightforward for me and a couple neighbors to assemble. Would recommend ordering your fountain from here.

"I ordered the Whispering Creek Slate…"

I ordered the Whispering Creek Slate Wall waterfall fountain. Beautiful to the eye, but horrible on the wall!! ALL YOU HEAR IS THE VIBRATING PUMP. No matter how many times I tried to buffer with the foam they sent me, which did not work.!; NO matter if the pump was on the LOWEST setting. It did and has not served the purpose I desired. I was seeking a water wall fountain that would seem as though I was lying on the ground next to a creek or river. IT WILL ONLY BE AWESOME IN A VERY LARGE SPACE THAT OTHERS SOUND MIGHT, AND I MEAN MIGHT BUFFER THE VIBRATION. FOR ONE TO SPEND 5 HUNDRED DOLLARS AND GET THIS, WALL OVERALL VERY DISAPPOINTING AND I FEEL AS THOUGH I WAS TAKEN BY ONLINE FAIRY TALES. NO WHISPERING CREEK WATER FOUNDATION HERE. VERY IRRITATING NOISE FOR A MEDITATION ROOM

"5 stars"

Very pleased with my experience and even happier with my fountain. The company even sent me color samples to help with my selection. I will definitely be using them again for my next client's project.

"Water Fountain review"

The company provides misleading and incorrect information regarding the detailed specifications of their products (i.e., water fountain) causing the customer to incur significant additional cost. In addition, when it has been proven the product is not what the customer thought it was, they do make any reparations.
They take your money upfront 4-6 weeks before delivery. This policy does not leave you any leverage if the product that shows up is not what they claimed it was supposed to be.
The sales staff is professional and friendly but unfortunately, they are uninformed regarding the product they are selling. I would not recommend this company.