Softfloor

Construction & Manufacturing
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17 reviews
Overall Rating
Customer Reviews about

Softfloor

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Katharine Brierley

5.00/5.00

"I found the website easy to buy from…"

I found the website easy to buy from and had a quick delivery the mats are super quality easy to clean and simple to lay

12/02/2022

James Walker

5.00/5.00

"Simple and easy, great Eva foam quality"

Simple and easy website, delivered by APC on time for our event, thick foam mat quality, best yet.

19/01/2022

Joshua Bacon

4.00/5.00

"Needed quite a few mats quickly"

Needed quite a few mats quickly, phoned up and they helped out greatly, let me pop in a collect, and the tiles are great standard, only thing I would say is items sell out quickly

19/01/2022

WinWin

1.00/5.00

"Terrible quality foam tiles"

I bought their foam tiles which are terrible quality.
The connectors came apart after a few hours' use and the tiles have holes in them.
When I told them they said I'd been using them "the wrong way round" and that they won't refund me since I used them already.
Consumer legislation, of course, protects against that kind of mistreatment but what is a consumer to do?
They charge an arm and a leg for delivery too.
I will see if I can get anywhere through the PayPal dispute centre. But the moral of the story is unfortunately: never buy from small no name businesses. Their customer service will almost certainly let you down!

17/01/2022

Linz

1.00/5.00

"Really disappointed"

Really disappointed. Needed a floor in a hurry. Spoke to Mark on the phone who said he would email a quote that day. 4 days later and nothing - despite 3 emails during that time. Pretty poor show, not impressed and prefer to take my £2000 to spend elsewhere.

12/01/2022

John Walker Brierley

5.00/5.00

"Super Quality Foam eva mats"

Super Quality Foam eva mats, all in stock and easy delivery, fast website too

11/01/2022

customer

5.00/5.00

"Quick delivery and had an easy time…"

Quick delivery and had an easy time speaking to customer service to rearrange my delivery I wad even called by the driver to meet at my door. The mini dance floor is superb

10/11/2021

Katja

1.00/5.00

"I had a very bad experience"

I had a very bad experience, on delivery but specially on customer service, as they haven’t follow up on my requests to enquiry forward on a miss delivery.
They only got back to me quite rudely the fist time, saying that I should contact police! After that I have never got a response to my emails. I lost my order and the money and I have been treated with a luck of care that is very unusual for how company work in this days.
I won’t recommend this company unfortunately.

11/05/2021

Lucy

5.00/5.00

"No issues"

I have to come to the defense of these folks because I read some bad reviews on here and hesitated to order. I called in advance for advice on what to get, I bought it, they shipped it, it arrived quickly via tracked service. I have no complaints.

27/02/2021

Claire

5.00/5.00

"Great service and product"

Great service. Spoke to Mark who advised we get a different soft floor for our needs and it was perfect. Accommodated second addition to the order at no extra cost. Speedy delivery with 2-hour time slot, both orders arrived together as promised. Excellent product, just what I was looking for. Would highly recommend.

21/02/2021
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