"Awesome Product"

Awesome Product
We have gained a great return from implementing Cloud IQ!

"CloudIQ doesn’t work"

It’s a shame to leave this review, but we had a bad experience with CloudIQ and we feel it’s important to leave some honest commentary. If you are considering working with them, our experience should alert you to the likely pitfalls.

One month isn’t enough time for a proper trial (we only saw two significant conversions in that time) so we requested a three month extension to gather more data. We agreed to pay £300 a month in the extension period – technically a one year contract with a break clause at three months. At the three month mark we analysed the data and found a negative ROI (when properly calculated – more on that in a bit). We terminated the contract at that point, but CloudIQ insisted we should have served notice two weeks before the end of the trial, not that this makes sense as we’d discussed getting three months of extra data, not 2.5 months. They belatedly sent me their trial T&Cs that said not to worry as they’ll be in touch before the trial ends, but they just hadn’t done this. When I pointed this out, they said that the T&Cs they sent were an old version and not current (so why not send me the current T&Cs?). Now they insist we continue to pay for a service that we do not want and are not using, because we didn’t terminate the trial early. This is pretty shady practice – if they say ‘do not worry’ you should take that with a big pinch of salt. Their shifting justifications are dodging the fact that their product just doesn’t work, and that we didn’t end the trial earlier than we’d discussed. CloudIQ’s ROI claims aren’t supported by the data, and they are propped up with an overly generous measurement system.

When calculating an ROI, CloudIQ uses an attribution model that greatly flatters their performance, so watch out for that. It allocates 100% of the revenue generated to their overlay, which is rarely realistic. Long conversion times and multiple touch points before a sale should greatly dilute their influence, but there’s no allowance for that. We could also see previous customers being counted as new, which means they’d almost certainly have converted without CloudIQ’s help. With our knowledge of margins (cost of goods, etc), their overlays just didn’t show us a positive ROI. If you take CloudIQ’s numbers at face value, you may not realise the costs could be higher than the benefits.

On another point, the emails generated aren’t very customisable. In fact, our existing abandoned cart emails look much better, with our own layout and branding. So if we knew the customer’s email, it didn’t make sense to use CloudIQ’s system when already use a better platform for this. If you use CloudIQ in conjunction with any other overlay providers (e.g. newsletter signups), then the user experience is pretty bad with overlays fighting for presence over your website. This UX disaster has its own costs, as it will drive customers away, reducing time on site and number of pages viewed. Every extra service adds technical complexity too, so you should think carefully about chasing marginal revenue with a solution that has a range of costs associated with it.

Most critically, we feel aggrieved that CloudIQ has tried to keep us in an extended contract that runs beyond the trial period we had discussed. The contractual T&Cs contradict the discussions we had had about the trial extension. If we found their product didn’t work, how desperate must CloudIQ be to force a few extra payments from us? If you’re thinking of working with them, be wary of sales people who make exaggerated promises.

"Cloud IQ provides an excellent platform…"

Cloud IQ provides an excellent platform for capturing both new and returning customers and is certainly something we would recommend in order to re-target and convert first time customers, not to mention capturing return visitors. The support is excellent and Vitalij has been and continues to be an extremely helpful account manager for us.

"Best solution in the market that I have found!"

There are many solutions in the market place to help business owners with Cart Recovery, Exit Capture and Visit Capture. I have tried over 10 of them and then came Cloud.iq. I decided to hop on a call with a sales rep and I am so happy that I did!! First of all, their website and dashboard offer amazing insights to what my visitors are doing and I have seen incredible results! To boil it down, the interface is great, the platform in intuitive and the interaction with visitors and potential customers are smart and not overbearing. Win-Win situation!

"Fantastic company to deal with and…"

Fantastic company to deal with and excellent customer service.A hugely valuable service to have onboard.

"We recently partnered with Cloud IQ…"

We recently partnered with Cloud IQ using their cart reminder and exit capture campaigns and have seen good results so far. The system is easy to use, and the dashboards clear. We have received great support from Grant on set up, and we have just completed our first review where he gave us some great tips to further enhance each of the campaigns.

"Very helpful crew"

Very helpful crew, and helped us get setup really quickly. great Addition to our business and proving valuable already.

"A great experience so far...."

We are still in the early stages of using CloudIQ but results so far look very promising.

We needed a solution that required minimal development time, that was cost-effective and this ticked all the boxes. They offered a no-risk trial so we could see the software in action and how it could benefit us without having to sign up first. The tie in with PayPal helps give customers that extra confidence to use the cart reminders.

They are always looking to develop the product further and meet customer needs. Ed and Vitalij have supported us very well on the journey so far.

We look forward to using the new features as they are added in.

"Fantastic product, excellent customer service and outstanding product development."

I have been with Cloud IQ for just under a year at this moment in time, and in that time I have continued to be amazed by the further product development in both existing and new features. The customer service is excellent from all members of staff.
Owain - Alan Howard Ltd Website Manager

"Really Great simple platform"

Really Great simple platform, lots of great features that have improved our business.