"Great service up to this point (signed on a week ago)"

We needed a company to help with the overflow calls. AnswerForce was able to start taking on calls within 24 hours, and help field some of our inbound calls. The messages that we receive through AnswerForce give us more than enough information, and shows us that we were missing more calls than we thought.

"After the initial start up issues, this has been a great service."

I really like the benefits this service has offered especially that many of my clients are surprised to see that the "secretary" is not my employee at my office. That's great, I want our teamwork to be seamless.

"Not always trustworthy"

When we first signed up we were very pleased. Over the past couple of months we have seen some various issues that have caused concern. Our phone has been answered using the wrong name, A and B Heating instead of A2Z Heating and Plumbing. A thick accent not easily understood. Not patching calls through to on call technician that should have been. Resulted in 2 lost customers.

"wouldnt do it without you! Thank you..."

you guys are awesome!!!!!!!!!!!!!!

"Good To Know"

Great group of people.

"Extreme Lack of Communication"

During the sales process responses were timely and my rep was a active. Currently during the set up and porting process the rep has missed every scheduled call and getting him or another customer service rep on the phone that actually has answers is like pulling teeth. If we weren't so far into this process I would find another company to do business with.

"So far so great!"

It works. Customers call, they answer and send me a full message - just what I wanted!

"Excellent!"

Well trained agents, awesome support team who goes above and beyond. Overall one of the best business decisions that I've made

"excellent service"

Answer Force is doing the job exactly as I requested, but was not sure i could get. This takes a load of my mind as a one man operation.

"Excellent Service!"

I tried a number of services before landing with AnswerForce, all of which failed miserably. AnswerForce has been exceptional for our direct to consumer ecommerce brand where customer service is most important. The communication is outstanding and the online portal is so convenient. AnswerForce is easy to get in touch with and is very responsive to all client requests and services.