"Disappointed"

Disappointed. Bought watch and less than 3 months in stopped working. Sent it back and received a dispatch note back stating replacement of quartz movement. No communication or explanation as to what went wrong. Sent an enquiry for an explanation still no response.

"Amazing,above and beyond customer service"

Amazing, amazing, amazing

Called in at the boat yard to take a look unannounced and was met by Helen who took me to the storeroom to show me what watches they have for sale. The choice was endless

After seeing 2 watches I was interested Helen’s suggested looking in the club house to see the 50% off watches(display,press loan out model)and they had the watch I wanted!!!

Bought the watch and received a few nice goodies from Helen and smiles all around

Best customer service I’ve had in a good few years!!

Thanks EB and Helen for a great service

"Great Service"

Great Service

I've just had my poorly CANFORD Mountain Rescue Edition watch repaired by EB in Poole.

Their service & attention was fantastic, with regular emails keeping me up to date. They also replaced watch strap and battery as a free courtesy

Will buy from Elliot Brown again.

"Superbly realised rock solid and…"

Superbly realised rock solid and visually exciting British watches. Purchased one limited release Holton Auto from them in person, and obtained five other models via secondary and reseller sources. All are fantastic! Beachmaster NIVO is a masterpiece. Bloxworth is striking and simple. Canford is dressier yet still fully performance and “tool” oriented.

I’ve managed to get a couple of “event” limited editions, both of which are incredibly good value for money, and are real-world proven in the events that they represent.

I’ve had a couple of impromptu visits to their “Cabin” in Poole and the people have been warm, funny, friendly, and really into watches in general. Always felt welcome. I really recommend a stop in if you get the chance.

Top stuff! Treat yourself to the new Holton white dial GMT auto on white strap! I know I will be…

"Worth a visit in person "

I took the chance to visit their beautiful little harbour front HQ. Had a lovely cup of tea and a chat through the various watches - I was a bit annoying and asked to see a few watches on different straps.

In the end I didn't want anything that looked too tactical so came away with a Bloxworth on a leather strap. It's finished to a good standard and feels robust, although I'm yet to really test it. If i had to criticise it I'd point out that because the bezel is really designed for ease of use, it turns slightly more easily than I'd like, and does have a very slight but perceptible 'wiggle'. However, given that this is a £400-odd quid watch from a small British brand, not a £5k Swiss dive watch, it's something I'm very happy to live with.

Overall a solid watch from a solid group of people.

"Fabulous watch"

Fabulous watch. Wear it all the time and it doesn’t seem to scratch.diving, paddling, swimming. It’s bomb proof. Classic, durable and smart. I absolutely love it!

"Great watches & customer service"

My father has a beautiful limited editon Elliot Brown Submarine Service watch. Recently the strap pin came loose, and was lost. Emailed the customer service team, who were quick to reply, and extremely helpful, and they sent out a new strap pin free of charge, which arrived the next day. Fantastic watches, and a great company to back it up. Thank you.

"Special project watch"

Just received my two watches from Elliot Brown and I have to say I am impressed with the watch build and quality. It is a lovely looking watch and very solid. I would also like to point out the team and process for getting the watch built was easy and if not in places very pleasing. So if you are thinking of buying a functional watch this company should be on your list .

"Excellent aftercare"

Excellent aftercare. Responsive and careful service, replacing battery, re-sealing, and fixing strap, all carried out professionally and quickly. Very impressed.

"Fantastic Quality, responsive aftersales service. Fan for Life."

I purchased a watch (Holton) in bronze and was immediately happy with the quality, it feels and looks exactly as you'd expect from reading the website.
I had a small query and was answered incredibly quickly and very soon was offered a replacement part, this was unbeleiveibly retuned to me within a week (this included posting the watch to them)
After sales is clearly a core valu and not an after thought with Elliot Brown and I can't state how happy I am with them.
Already ordered an alterative strap and my next watch will be a different model, other brands can wait!