"Service call"

We had service call eight years after our Ecohaus installation and the two gentlemen who attended were excellent! Polite, friendly and knowledgeable. Very impressed with the after sales service.
Rob Vale

"1st rate 5 years ago and 1st rate again yesterday!"

I confess, I am a grumpy curmudgeon, I hate it when people/companies promise things and do not deliver, however, I am always surprised, delighted and give credit when not only do I get what was promised, but I get excellent service while the thing was being done. This is the case with Eco Haus. I self-built my home and used their Internorm windows and doors throughout, not only was I delighted with the product but also the service and attention to detail. That was 5 years ago! Recently we had a problem with the back door because a seal was loose. Aimee made all the arrangements and communicated efficiently with us over times etc and Stuart, the engineer came out when promised, he was very polite, listened to the explanation of the problem, fixed it quickly and even adjusted the door slightly to account for settlement, wear etc since installation. All perfect again. Excellent!

"Excellent company to deal with"

Excellent company to deal with. Mike went above and beyond to ensure I got exactly what I wanted. Highly recommend.

"Good quality UPVC windows - but watch the contract terms"

We were impressed at two trade shows with Inter-norm windows. We placed an order for 9 triple glazed white UPVC windows at £9800 in February 2022 which was fulfilled in May.
The quality of the Windows is good with smooth keyless opening tilt and turn mechanisms. The frames are solid and are finished well compared to cheaper makes of UPVC windows.
We did pay for installation at £1500. The guys that came were professional in approach and finished off the external join to brickwork with Neoprene in one day which looks good.
Customer Contact is reasonably good through out the process although you do get passed from department to department within Ecohaus so you feel like being processed like a sausage through to the end. You end up paying 95% of the cost before any delivery or installation takes place which gives limited opportunity for any problems.
I would have these windows again and will seek a quote for the next building from Inter-norm
Two big criticisms: First the contract they write is generic and electronic; there is no opportunity to question contract terms or change them some these terms are draconian and one sided. They even sign it for you!
Second, you are asked to sign that you are completely satisfied on an I-phone the day that installation takes place, This is unreasonable; I believe this may infringe UK consumer protection rights and everyone knows that they won't come back to fix a problem if you find an issue the next day. Because of this Inter-norm, you loose two stars.

"I went with these windows as they are…"

I went with these windows as they are one of the best on the market, a top quality product.

The company was recommended by a friend and I was very satisfied with their service. The survey was thorough, communication was good and the fitters were excellent.

Would not hesitate to recommend them.

"EcoHaus windows"

EcoHaus windows , externally aluminium and internally wood installed earlier in the year have met all my expectations. I‘m absolutely delighted with them.
The initial quote was competitive, the service and installation without fault just a hiccup with a final cill.
I have no hesitation in recommendation.

"Terrible experience using this company"

Terrible experience using this company. I was sold sliding doors with cill steps and upstands to edge. Told on fitting it had been missed. From there it just gets worse. £38k later (which you have to pay upfront) I have leaking windows and a back door fitted at wrong height because it was incorrectly measured at the survey. The fitters were cowboys (all ex bricklayers they told me when I startedd to question their skills) and I understand they have all now been sacked. All windows very badly fitted, used poor sealant with lots of gaps. I've had to go and buy tubes of decent sealant and re-do most areas myself. Their one excellent fiiter - Pedro - I so wish we'd been assigned him - has been out to investigate the many problems and he's confirmed that incorrect protocols followed for fitting and very bad job. Pedro wrote a report but so far nobody at the company has contacted me with follow up/next steps. I have left a message, no call back. The only contact I receive is from their installations department who regularly email to ask if I'm ready to sign off! DO NOT USE THIS COMPANY.

"Excellent from start to finish"

EcoHaus installed 7 windows, a very large sliding patio door & a Raff-F Venetian blind system to our house. I am MCIOB & very experienced in construction. We found EcoHaus to be very attentive and offered by far the highest level of product understanding & advice of the 4 Internorm suppliers in the south of England. They also were the best price - the only company to fully pass on the triple for the price of double discount offered in 2020. Russ Hopkins on sales was great - very open about costs & Craig Luff (Director) was always there with in-depth technical help as we developed our specification.
Internorm windows are high end performance & the product is European - made in Austria, thus a degree of reviewing of the product technical options is a useful undertaking, particularly if one intends to retrofit with these. Equally as all windows are made to order in a single factory in Austria (not 'under licence' buy a number of factories like many other similar products) it is quite normal for manufacture & delivery to take 10-14 weeks, even for Austrians... With Covid in 2020 that lead-in period did extend for us a couple of weeks as one would expect - not unexpected. If you want top-end performance, like anything else, a wait is to be expected. EcoHaus kept us well informed & all dates were kept to. Delivery was well organised & the EcoHaus fitting team was very polite & their work quality was exceptional. A tip - unless you are really experienced & strong don't try to fit these windows yourself, they are very heavy. It's a saving not worth making.
For the first time I've slept in peace - no more suburban traffic rumble, the sound insulation of Internorm windows is amazing, and the heat insulation is too. The sliding patio door glides with almost no effort & the double sealed airlock at the joint between the doors is perfect - the best on the market, go check and see if anyone else can seal between the doors better...?
I would have no concern in recommending EcoHaus & Internorm windows.

"Outstanding"

Outstanding! The moment we decided that EcoHaus Internorm were our chosen provider of windows,doors and bifolds for our self build it became obvious that it was the right decision.We met with Nick on several occasions at the Nailsworth showroom and nothing was too much trouble. Looking at our new home the quality and aesthetic appeal is there for everyone to see. The product is of course only as good as the those who do the fitting.The superlatives to describe Pedro and Josh are many. They really were outstanding! Their pride in what they do is unsurpassed,I have never met two craftsmen who were so meticulous in making sure that the quality product they were installing was fitted to perfection.Nothing was too much trouble it just had to be right! They were also a pleasure to have them working on our future home.It goes without saying that we recommend EcoHaus Internorm to anyone thinking of installing the very best windows and doors.They need look no further. An outstanding product and service experience.

"avoid at all cost"

avoid at all cost, the windows are lovely but it wont be worth the pain they cause