"Money taken but no communication"

I placed an order 10th March for 2 xCross Back Cane Seat Bar Stools. Realised had no email confirmation/order number so emailed them. No reply.
Rang them and left message - no reply. They have taken £558.00 from my account on March 12th!!!
This is NOT acceptable.

"Thank you for your excellent service…"

Thank you for your excellent service and customer care. Five star ⭐ I will definitely be ordering from you again. Thank you.

"I ordered a solar lantern on 30/1 and…"

I ordered a solar lantern on 30/1 and had heard nothing by 09/2 so emailed and have had no reply. Not what i am used to and shop online regularly.
Further to this review i have had communication and realised i had made a mistake with estimated delivery date and change my rating accordingly.

"Trustworthy company"

Trustworthy company. I ordered a model spitfire, and I'm very pleased with the communication, delivery and product.

"The statue of a sheep I definitely needed"

Brilliant selection on the website, fell in love with the sheep statue.
Delivery took a little longer than initially stated but the updates were bang on and was well worth the wait.
Will come back to Hicks and Hicks again

"Nice sideboard"

Delivery was great and the distressed sideboard is lovely nothing like the colour on the website very green not grey which suited me but just beware
Tbh the craftsmanship is not great but the design and look is fabulous
Doors already sticking etc and only just in situ
However I am very pleased how it looks in the room

"A large mahogany table was purchased…"

A large mahogany table was purchased and arrives several months later. There was reasonable communication from Tony Hicks, until it arrived and there was a large split in the table top. Since there have been two emails sent with no response. Poor service and not recommended.

The below is a poor response, given that two emails have been sent in reply to previous emails from you with no answer. A split table is a justified issue for defective goods. No response has no justification. An email was submitted with this review - please reply to it!

"Really lovely products and excellent…"

Really lovely products and excellent quality. We ordered a sideboard and it looks fantastic. Love the web site.
Thanks Tony for all your help.

Bill & Irene Pearce

"Absolutely beautiful floor lamp and…"

Absolutely beautiful floor lamp and looks wonderful in my 17th Century cottage. The lamp was very well packaged. Very easy to assemble. I’m delighted with it. Thank you

"Ordered a black / brown toilet roll…"

Ordered a black / brown toilet roll holder basket on 4/4/23. Haven’t received it and no updates. Can’t get through on the phone to see why it’s taking so long