"Decided last minute to book a cruise…"

Decided last minute to book a cruise for this month. Had the pleasure of working with Luke Gonzalez again, he is always friendly, efficient and thorough. He always makes booking Quick and easy

"DO NOT BUY THE INSURANCE From…"

DO NOT BUY THE INSURANCE From CRUISES.COM DIRECTLY!!!
We Bought the insurance through cruises.Com. We were unfortunately lost our house in hurricane Helene. A uninhabited home was covered under AON insurance. We filled all the paper work along with our other friends. It has been 6 mo. All I get is a request for more of the same paper work or someone else’s paper work . I continue to send the same paperwork in over and over it’s like 50 first dates! Cruises.com said we can’t help you we only sell it!! But they told the insurance company we took a credit??? I got a letter from Virgin Cruises that I did not take a Credit. And when you call them on it they hang up on you!
My advice get your own Insurance.

"Easy booking"

Easy booking

"The website states to call in to make…"

The website states to call in to make reservation for the free parking deal. It does not say there is a minimum cabin value amount required. The agent refused to give me the promo. I use cruises.com all the time. If I had known I could not get the parking promo I would have booked on line and not spend a 10-15 wait time for an answer over the phone. Very disappointing.

"This is our 2nd time using Cruises.com"

This is our 2nd time using Cruises.com. Both times have been Flawless. Sara is excellent and has been very responsive and helpful!

"Working with Scott was wonderful"

Working with Scott was wonderful. He took so much time finding us the best river cruise at an amazing price. He was very knowledgeable and offered so much great advice.

"John was Great"

John was Great. My only concern is my cruise history seems incomplete on your records. To my mind I believe that both my sister Jean Gatzemeyer and I should be diamond. We have 12 NCL cruises that go back to 2013. All but one were booked with cruises. I also think I have a couple other cruises without Jean…

"Brilliant helpful service by Effie."

Unfortunately Effie Stone couldn’t find the cruise I wanted at the price I wanted to pay, BUT she was brilliant and kept me fully informed all the time.
I will definitely use them in the future. 5 Stars.

"Ann-A great counselor "

Ann, in Florida at ext. 33476, was outstanding when we could not reach our original counselor to change our original booking. She verified it would be a minimal cost change, issued us a refund for the lower cost generated by the change, ship credits, etc., etc
Kudos to Ann!!!!!!!

"Misleading marketing"

Customer service was helpful with getting a cruise booked at a decent rate in a short amount of time. They did not disclose all the additional fees that would be added after booking. They promote parking included, and money on board after booking, however, read carefully because parking is only included for cruises over 8 nights, and on-board money is only $25 for a balcony room. Get travel insurance through a third party company as it's cheaper and provides more coverage than what cruises.com offers. So, customer service was good, but transparency on most perks was not great. Also do extensive research on the cruise ship if traveling with toddlers, most ships do not allow swim diapers of any kind in pools, and very limited activities for toddlers on Mariner of the Seas despite cruises.com sales person saying that the ship was toddler friendly and had a splash pad, it did not have a splash pad and all slides are for older children.