"Ordered some parts in November"

Ordered some parts in November. Paid for them and received nothing. The company does not respond to email or phone calls or messages. I am disputing the transaction now. Waste of my time.

"What customer service? There is NONE"

I bought an end cap to fix my Dyson and had gotten the wrong part so I tried to contact them for a "hassle-free" return and to this day have gotten no response. I left numerous messages, sent several emails and NOTHING. I decided to go elsewhere. What customer service? There was none.

"DO NOT BUY FROM THIS WEBSITE"

I placed an order for items totaling over $100. They confirmed order and immediately charged me. After a week with no further information about shipping or any updates at all, I emailed and called them. Email went unanswered and their “customer service” call line automatically bumps to voicemail, which I left, also unanswered.
Weeks later, several more emails and voicemails later, still zero response, zero updates, and no items from my order have been sent to me.
I am in process of disputing charges and consider this company to be a complete scam.
How reputable vacuum brands (Dyson, Miele etc.) are sold on their site is unbelievable to me, they should discontinue their relationship with this company completely.
In short, total scammers! Do yourself a favor and DO NOT BUY FROM THIS WEBSITE!!

"BUYERS BEWARE!!!After many attempts to…"

BUYERS BEWARE!!!After many attempts to email & phone the company about the status of my order I never received a reply. Had to file a complaint with PayPal to get my money returned to my credit card. This company has the worst customer service I have ever dealt with.

"Never Answer phone Call , And no email response"

I bought vacuum and suction was really bad from day one I tried to call them on number provided nearly one month but no answer at all they put me on hold more than 40 min and my call drops automatically . Tried to send them email nothing happen so far . Unbelievably Bad service

"great product great back up service"

great product great back up sevice

"Dyson DC18 Pedal Plunger"

the product was excellent and was correct as stated in website.
Watch a YouTube video to show how to install the pedal plunger and it was great and worked EXCELLENT. Highly recommend VacuumDirect.com for ALL your vacuum parts.

"Vacuum Direct"

They are slow at processing and shipping orders considering I live about 2 hrs from them. I keep getting emails saying my order was on the way even after It was delivered.

"My first time to fix my own vacuum"

I never thought of repairing my Dyson myself but after I took the vacuum head apart to see what was wrong with it, I thought I'd give it a shot. The parts diagrams on the website were very helpful in ordering the right part. The price was right and the part arrived quickly. Once I unboxed it, it took about two minutes to remove the old head and install the new one. I would have liked to seen the part packed a little better but it arrived in perfect condition.

"always the best service."

always the best service.