"Great freshness"

Great freshness, delivery always on time and the driver is polite and helpful. Communication is excellent.

"Sadly"

Sadly, have to write a very negative review.

A few years ago, I placed an order with Watts Farm. Some of it didn’t come, so I had to wait in on the 2nd day.

I decided this might have been a one-off that could happen to any company so this year, I gave them another chance for my Christmas order.

It arrived on 23rd. The time slot changed so again, a lot of hanging around. And the driver told me how cross he was at having to come out all the way to me – not a great look for the company.

But worse, a couple of items were missing. Again.

So I rang and the customer service person was very nice, apologized and organized replacements to be sent out Christmas Eve. Infuriating as I had other plans but I needed it.

I had to ring them in the morning as no time had been advised. I was told they couldn’t find the goods in the warehouse so were trying to sort it.

Eventually, I was given a 12-1pm slot. So I sat, on a chair by my front window, intent not to miss it.

12 went. I pm went. 2pm went. Another call from me couldn’t get an immediate answer as apparently this particular driver doesn’t like using a phone out on delivery, even hands free. Wow – a bit of a pre-requisite for most deliveries to stay in touch with the office.

Eventually, I was told that the driver claimed to have delivered it much earlier but because he didn’t use his phone, they had only just found out. A description of the house was given – inaccurately.

I was told he had knocked but no-one was there – odd as I have a door bell and was sitting looking out.

Apparently, he had pointed out where he had delivered it to when he got back so I asked for a google earth picture. I was told that would be organized. It never came.

Meanwhile, I did get a refund, but little consolation.
Not much help though for mid-afternoon on Christmas eve when I had needed the stuff for the evening meal.

So that was my Christmas eve – all my plans messed up for the day Including what I had planned for dinner.

Serious issue with the Watts farm delivery department, from their timing, their attitude, and their drivers not liking to use phones - I mean seriously?!

I would hesitate to ever use or recommend – despite the produce being pretty good (apart from the basil which was already slimy on arrival).

"Exceptional personal service"

Exceptional personal service when I needed a particular herb for a recipe which I had been unable to find elsewhere. Even at the busy Christmas period I was able to talk to someone on the phone and arrange a rapid collection of my very insignificant order. I have never used the company before but can definitely recommend them on the basis of their assistance this time.

"Unreliable and you have to chase them.... Then they don't send everything you order! "

Failed to deliver
Failed to notify me
Chased them, they rearranged same day.
Great
Except then were missing 4 items of 11.

I really wanted to like them. I really did.

"Great service and the tree looks fab!"

Great service and the tree looks fab!

"Fantastique service great staff"

Fantastique service great staff

"Did not arrive"

Did not arrive

"Great fast efficient"

Great fast efficient

"Always friendly and polite"

Always friendly and polite

"Always a treat to open the boxes and…"

Always a treat to open the boxes and see the wonderful produce. All fruit and veg lasts well.

I like the fact that you can have a morning delivery.

thank you for bringing a lovely pleasure to our day.