"Amazing help!!!"

Amazing help!!!

"Worst Customer Service EVER"

Don't believe their website: "Instra Corporation is dedicated in providing you with breakthrough customer service. We always aim to provide you with the best possible customer service experience."

They do no reply to emails to the support email address and are impossible to reach by phone - on hold forever.

"For me, an impossible task."

I don't understand all the technical aspects and procedures to transfer or reassign my domain regisration to another hosting company. I had to get a web designer to take cake of it. I wasted a whole week's time. Although, the phone representative did explain what I needed to do, but to me it's just not understandable.

"Login account"

Great Instruction, Very Helpful, Can solve my problem without any confusion.

"Very good support live from REAL…"

Very good support live from REAL humans. Forgot to pay my domain and it was gone, luckily the team restored it within no time.

"Very good tech support through chat"

Very good tech support through chat. Straight to the point.

" It was a terrible experience."

I rarely provide feedback, but this time I feel it is necessary. I recently purchased a domain from Instra.com and was extremely disappointed with how they treated their customers.

- After making the purchase and payment, my account was deleted from their system without any notification or reason. I am unable to log in.
- I was required to verify my identity and was asked for an ID or passport. This was a very complicated and lengthy process. I have never seen a registrar do this before.
- The email support was extremely rude and unhelpful.

It was a terrible experience.

Afterward, I switched to another registrar. They handled the registration with a fully automated process. Additionally, I received free email and SSL services.

"rapid and helpful"

rapid and helpful

"joana in sales sorted me out fast and…"

joana in sales sorted me out fast and did a awesome job

"Helpful"

Quick, helpful and correct answers via live chat.