"Customer Complaint"

Contacted Driftworks to purchase a set of Works alloy wheels for a Honda Civic type r 2005.

Fraser at Driftworks had advised on sizing for the wheels, as I was not aware or mechanically savvy on fitment and wheel sizes. Placed the order and waited over 6 months to be manufactured and supplied from Japan, costing me over two thousand pounds.

The wheels arrived, and purchased a set of tyres to fit the wheels by a servicing garage (costing me £400). The rear wheels did not fit, with the inside of the wheel touching the rear subframe and the outer edge of the wheel being very close to the outer wheel arch.

Contacted Drift works and made them aware of the issue, they advised there is nothing that they can do regards to a refund, exchange or trade in as they do not accept any responsibility as a company for advice they provide to their customers when selling a product. They offered to supply a "freebie" pair of 5mm wheel spacers to rectify the issue. However after they had not understood that I was dissatisfied with the product, advice, cost and waiting time for product they still informed me that there is nothing they can do.

Accepted the spacers, fitted and communicated again with Fraser, he told me that Driftworks are not held responsible.

They did advise I am able to sell the wheels as a used product online, but again persisted in telling me that they will not buy back the product for a lesser cost or an exchange.

As a new customwr, I feel as if I have been mistreated and bullied. I will not be buying from this company again, and for vulnerable customers who seek advice or are not sure in buying a certain product, I would advise against it.

Over two and half thousand pounds down the drain.

"Fantastic Service"

I ordered a set of Rota Grid V's on Sunday evening and wheels arrived Tuesday lunch time. Great communications. Tracking Number supplied and really good shipping rates.

2nd time of using and will definitely shop with them again.

Well recommended!

"uitstekend"

2x work wheels besteld. En 2x zeer tevreden, goede info over wanneer de (custom) wielen klaar zijn. En goede snelle levering.
Prijs is ook zeer gunstig!!

Net voor de kerst alweer de 4de set velgen vanaf driftworks binnen gekregen, top service en zeer scherpe prijzen. Betaal in Nederland voor laatste setje wat ik besteld heb dik €750 meer (work equip)