"Customer service completely useless"

Customer service completely useless. Even the "RossBot" can't be bothered to answer queries!!!

Total waste of time, especially after all the YouTube videos they make ...you think you've hit on just the right site to help you and then you realize that you haven't !!

"Very rapid service"

My first dealing with this company. Yes, it was only for a wheelbarrow tyre and tube, but the item arrived within 48 hours. Couldn't have been any better!

"Excellent service "

Excellent service delivery was when they said

"Dreadful Customer Srvice"

I wish that I had read other reviews before dealing with this company.
I will just say that I found the company to be most unhelpful on two separate occasions and without a shred of regret.
I shall never use Ross Handling again.

UPDATE See below. They took over 6 weeks to respond. Says everything really!

"Poor service"

Having sent me the wrong item twice Ross asked me to return them which I did but they refused to reimburse me the costs. I don't mind paying if I made a mistake...but as they made two mistakes they should pick up the tab. The mark of a good company is how they handle things when business goes wrong. They were poor. No apologies either from them.

"Right Product Good Price and next day…"

Right Product Good Price and next day delivery - cant fault it! I called the sales team and spoke to a really nice gentleman who made sure the wheels were right for my boat trolley. Will use again.

"Superb Service and top quality items."

Superb Service and top quality items.
I ordered some stainless steel castors. They had to be a certain type and size and I found they have a huge range in all different sizes and options. These are top quality items. Delivery was super fast and the product is perfect. Awesome company.

"Useless "

Useless . Used them twice and been unhappy both times . Thought the second time the guy might be having a bad day but no . It s the same . Got the impression he wasn't listing. Wrong name on package . Wrong address and ended up over charged . Try and get your stuff somewhere else

"Avoid this company"

Ordered two trolleys and tried to use discount code 10% off everything. Order went through but with no 10% off. Contacted company to be told trolleys not covered by 10% off everything! I will be handing this, through citizens advice, to trading standards. Ross Handling stopped communicating with me.
I have dealt with Ross Handling before but following this poor, unhonest poor customer service event I will never be dealing with again. I would recommend using someone else.

"Avoid this company"

Ordered a set of 4 castors on 19th July. It was supposedly a 2 day delivery. They didn't arrive. I chased this up but initially got no reply. A second chase up finally received a reply several days later, and I eventually received a delivery from them on 1st August, by which time we'd had to put the project on hold. When I opened the package, they'd only sent me one castor. They are now refusing to send out the rest of the order, and replying with emails that appear to be automated as they're completely ignoring the issues I'm raising.