"CRAP"

What an absolute S*** show of a company avoid at all costs! 5 weeks on and I still have no courtesy car, they tell lies and will
Fob you off at any chance thats if your patient enough to hold on for 80 minutes before being able to speak to anyone and they then have an attitude ! Emailed complaints twice now and have had no response appalling company

"To be avoided."

Unfortunately, zero star option is not available. I am bemused as to how this company remains in operation as it neglects the fundamental values of good customer relations. In no scenario is 25 minutes plus call wait time acceptable and especially when accompanied with no explanation or alternative option. It is also quite incredible that the likes of Royal Sun Alliance continue to utilise such a company when their service is well below acceptable.
Please avoid at all costs.

"Oh my God"

Oh my God, RSA just allocated my car body repair to MRN, and I thought I'd just look them up on trustpilot to see if they're trustworthy and capable. These reviews are making me quite nervous. GOD HELP ME!!

"DONT GO NEAR THIS COMPANY"

DONT GO NEAR THIS COMPANY ! We have been left over Christmas with no car despite ringing them a few times we've had to get taxis to get our food shopping in for xmas all they do is make pathetic excuses that's if you can actually get through to them they're an absolute joke

"Absolute joke of a company"

Absolute joke of a company. After holding to speak with them on 2 occasions for over 45 minutes each time, I never actually managed to speak with anyone. They never respond through their portal. And to top it off, this is the last message I recieved from them "Please can we make sure we are not using the disabled toilet. This is for people who need it only and able bodied people should be using the normal toilets"

Someone is having a joke or their shire incompetence is something to behold!! Someone has obviously sent an internal mail to either myself or possible the entire customer base. I have never, ever dealt with (or not) such an unprofessional company in my life. Fact. Avoid like the plague.

"Don’t Tell Lies MRN"

Motor Repair Network sub out a lot of their accident repairs to independent body shops.
The reason that you cannot get your car fixed is that less and less body shops will deal with them because they are disorganised and don’t pay the repairer on time or not at all.
They have also just got rid of all their field staff so things will only get worse.
Management are probably in the wrong job so a shake up is desperately needed.

"Keep away if you can …"

Total waste of time car been sitting for 3 weeks now and still no joy of car getting collected or even repaired

"Dreadful company-no garage available to…"

Dreadful company-no garage available to do the work, no courtesy car, no one answers phone or emails and they make up their own timescales-I am disabled and have had no car since last Thursday. They are a disgrace and I don’t know why RSA motability uses them for vulnerable customers

"disgraceful am disabled left with no…"

disgraceful am disabled left with no car and simply wont answer phone and no courtesy car !!" been abandoned no car!! how much longer will i have to wait!!!

"The worst company I've ever dealt with…"

The worst company I've ever dealt with randomly hang up on you before you get through to someone, spend hours on the phone just no accountability or acceptance of any failure in service. DONT USE UNLESS YOU WANT YOU CAR LOST AS WELL