"In cutting a very long story short…"

365 cleaners .In cutting a very long story short these guys tried to extort another $1000 out of me after already paying excessive amounts for the service, (2 bedroom 2 bth room tiny city apartment in Melb) which i kept immaculate, but needed a vacate clean. They said they would vandalise my property and pour acid all over my oven if I did not pay, and that there are no cleaners available in melb to fix it... in contacting management, they said dont worry they would have the cleaning done and i will get my bond back... no cleaning was done just vandalism, extortion and theft ... I am taking legal action

Please contact me on 0402 344 420 as I am gathering material for the police.

"Beware of their fake reviews"

If you see the last name Thakur on a review it is fake. Rohit Thakur and Alka Thakur posts fake reviews for Bull18 Cleaners, CBD Movers and 365cleaners. They are employees of the company. Such disgraceful scammers.
I got scammed by this company don't let them trick you and scam you too.
Read the negative reviews for the truth.

"Other alias"

Forgot to mention...
These charlatans operate currently as 365Cleaners & CBD Movers.

-----

months later....

Still being harassed

Sent a cease & desist letter to each of their many registered business addresses
They have responded by offering a bribe to take down negative review and withdraw reports made to ACCC & consumer affairs

I have advised them that contracts attempting to void consumer rights are in fact illegal.

I kind of admire their tenacity

"Bull18Cleaners? 365Cleaners? Same"

It is illegal for a business to engage in misleading or deceptive conduct.

Despite being advised against, I contracted this service based on low quote and 100% bond back guarantee. I discussed the concerns with the staff and accepted their assurances in good faith.

The day agreed upon for the cleaning service, I received multiple calls advising changes of time for service. Whilst initially I was quite accepting and understanding of changes, when a 'manager' contacted me after 5pm to advise that the service could not be provided on scheduled day, I was understandably a little irate, as my final inspection was to occur the following day.
After a somewhat heated discussion, arrangements were made for the service to be provided the following day, first thing in the morning.

This morning the cleaners arrived and seemed to be grossly uninformed re: what the service entailed and felt that it had been severely under quoted - they said it was going to cost double.

After a degree of research by my partner and I, it would appear that they have a history of grossly under quoting jobs then demanding more afterwards, undercutting legitimate cleaning businesses.

The subcontractors convinced me at first that they were also victims of the company, claiming no affiliation - this is rubbish, they are part of the scam

Furthermore, I was shocked to find reviews describing a series of events that quite accurately mirrored my own experience. I think it is fair to say that this did not inspire faith.

This was a few months ago. I blocked my card and told them they wouldn't be paid until I got the bond back as promised. They said without full payment they wouldn't rectify - I had to finish the clean. They didn't touch the blinds or oven.

They and their affiliates mislead, deceive and contravene legal good faith requirements at every step.

They took money from my card without permission and without supplying the service they were contacted for - this is not legal

They attempted to withdraw the guarantee that formed the basis of my hiring you in the first place - this is not legal

Price change on the day of service (day after the actual scheduled service) - this is not legal

Repeatedly calling to re-confirm all the details, then on the day of the scheduled clean, repeatedly contacted me to change the details, telling me the same story, word for word, that is quoted in other negative reviews – this is not legal

The law states “unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised.”

The standard form contracts they offer are considered “Unfair Contract” therefore are void. This company and its affiliates lack transparency and assume an imaginary right to unilaterally vary their contracts - this is not legal

Furthermore, full acceptance and application of these contracts are grossly imbalanced, causing clear emotional and financial detriment to the consumer when applied - this is not legal

They continue to harass and threaten - this is not legal

"DO NOT USE - charge more than the quote and do not do the job"

DO NOT USE - ITS A SHAM - The team arrived at the home on 30.9.21 and advised that they would be unable to proceed until we agreed to pay an extra $200 as –“the home is disgusting, carpets cant be cleaned and there are more carpets than quoted”. The quote does not state that the home must be clean prior to the cleaners arriving nor does it state that the carpets must be clean. There is also no mention of the size of rooms. This was your error. Your removal men made a lot of mess on the carpets actually.
I had no option but to agree as you were already aware that the power went off the next day.
I was told there would be no bond back guarantee but I confirmed that the carpets would be cleaned and was advised – yes to the best of their ability.
On looking at the quote it was for 7 carpets plus stairs – see quote.
We was :
4 x bedrooms
2 x lounge
1 x dinning room
This is 7 carpets plus stairs. The only thing not on the quote was a small hall and small landing. An extra $200 and the removal of the bond back guarantee for this tiny area seems excessive. Three of the bedrooms were actually quite small.
The carpets were lightly stained but not disgusting. We had lived there 5 years and had the carpets cleaned every 18 months to 2 years.
On inspecting the home on 4.10.21 – we found that the following had not been completed at all
- No carpets vacuumed
- Only a small section of carpet steam cleaned as per your video and no soap used to clean with as per your video.
- Floors whilst mopped were not mopped well – some worse than they started out.
- Skirting boards not wiped down anywhere in the home
- Air vents not dusted
- Blinds not dusted
- Inside windows not cleaned – all were accessible
- Cupboards not cleaned inside
- Exhaust fan not cleaned.
- Showers not cleaned well.
The person we employed to clean the carpets on 4.10.21 advised which area had actually been attempted to be steam cleaned. He thought it odd. I did not tell you this but when you sent the video it was the exact spot he mentioned. He also added that he could tell no soap had been used; no vacuuming had occurred and no cleaning of the remaining carpets. He said it looked like in odd spots someone had put some water on the carpet but no cleaning. He was able to clean the carpets (removed all stains) some by hand as a demonstration of how easy it was if attempted

"Is this fraud or just incredibly bad service?"

Turned up and wanted nearly twice the quoted price despite us accurately describing the property, then left cleaning undone so we had to do additional cleaning to get our bond back. Appalling! Steer clear of these guys!

"Absolute scam"

Absolute scam. $300 out of pocket. Definitely read reviews before hiring this company.

"$1600 worth of damages!!"

$1600 worth of damages!!!
PLEASE DO NOT USE THIS COMPANY!!
Carpet in lounge room was severely burnt while they were completing a bond and carpet steam clean. The entire lounge room carpet needs replacing for $1600.
It’s been 5 weeks and they still haven’t paid so I lost my bond.
Absolutely disgusting.

"Bull18 Cleaners and 365cleaners are the same and will rip you off"

Bull18 Cleaners and 365cleaners are the same company run by Indian Scammers who also run CBD Movers.
All they want is your money.
Don't expect them to do what they promise.
I made the mistake of using them and they damaged my stuff then wouldn't respond when I complained.
Please read the other negative reviews for the truth about this company.

"If I could leave no stars I would!"

If I could leave no stars I would!! We booked these guys some time ago for an end of lease clean for a townhouse. First of all they arrived with two cleaners which is great but that’s where the anything positive ends. We left them to clean for a while then came back to check on their progress. We weren’t able to check the house as the floors had been steamed which is fine. But they magically seemed to finish the clean in record time. We waited until the floors dried enough that we could check the place after they left. The walls were dirtier than before covered in a weird black grease ay substance. The blinds were filthy and the oven was dirty. Weird clumps of dirty still throughout the carpet and every room was still filthy! We called the company to voice our dissatisfaction and were met with an unfriendly, condescending tone. They told us that it was extra for the other items to be cleaned which they initially said were included! When asked about the grease on the walls they casually said “oh we use bbq cleaner on the walls” as though it’s common practice! As I’m writing this it sounds bloody insane and well that’s because it is! We spent two days trying to negotiate a re-clean which they eventually agreed to much to their dismay. They also promised to have two different cleaners clean the property. When it was time for the reclean we were met with the same 2 cleaners from the first round who were visually annoyed that they had to return for a second round. We stayed this time to supervise and once again they brought back the bbq cleaner! Yay! Not! I had to ask them numerous times to stop using it on the walls as my housemates and I followed them with wall cleaner to fix their dirty mistakes. I’ve never ever experienced such absolutely disgusting customer service or cleaning ever in my life. They also stood over us at one point demanding us to write a good review. Disgusting and intimidating behaviour. They shouldn’t be in business really. Don’t bother using their services. You may as well light your money on fire.