"Some of the worst service i've ever…"

Some of the worst service i've ever received horrible clean, late, rude and refused to fix the mess they left. Also, ended up charging more after agreeing on a price prior to arrival. this is not a business running on a good business model, shocking service

"terribly costly experience"

Give this company (also known as 365 cleaners) a pass if you actually want your bond back. I hired them for an End of Lease cleaning as they say they guarantee a "100% bond refund", but they don't actually honor this guarantee.

When they arrived on the day, they charged us an additional $80 to clean the dog hair from the carpet and marks on the wall. Which I was happy to pay for to get the job done. However, I ended up paying an additional $300 as the owner had to hire another cleaning company to finish the job. This was totally unexpected and not ideal.

On top of that, one of the cleaners damaged the wall by ripping off a 3M sticker. He showed me the damage after it had been done and we had a conversation about what I should do as I clearly wouldn't be getting my bond back at that point. He couldn't do much about it on the spot, so he asked me to contact the head office.

The owner ended up billing me an additional $500 to repair the wall damage. When I spoke to the head office about this situation to see if they could help in any way, they accused me of asking him to remove the sticker which is an outright lie. As requested, I even sent them a screenshot of our conversation and a photo of the damaged wall.

Apparently, they have a policy where their cleaners do not remove stickers from the wall, which would have been fine by me. But in this case, the cleaner took it upon himself to yank off the sticker and a chunk of the wall.

Of course, he didn't mean to damage the wall, but it happened and I ended up paying for it. Rather than taking any responsibility for what had happened, they decided to take the route of shifting blame and accusing me of saying something I never said.

I hired them based on the reviews I had read online but, based on my costly experience, I cannot with good conscience recommend this company to anyone. Seriously, just pay that extra bit of money to get a good cleaning company who will actually get the job done so you can get your bond back. Don't make the same mistake as me.

"Good service"

Good service. Good price. Whole Bond is Refunded. Thanks

"Best clean and best price"

Best clean and best price. I got my full bond back. Thankyou very much

"Great communication"

Great communication, convenient service and got my bond back with no issues

"Worst cleaning company you could ever imagine."

Worst cleaning company you could imagine. Left rubbish in the house, dirty oven, bathrooms and floors. Didn’t even vacuum floors. Did not clean the house well at all, spent very little time there and then aggressively demanded money. Took our key with them and left the front door unlocked and wide open. Absolutely disgusting service, would advise everybody to steer clear of them. Horrible, stressful experience.

"Lost 300 on my bond"

Lost 300 on my bond, cost me three hundred for them to clean it with a promise of my full bond back

"On first look"

On first look, the cleaners did a great job.
However when the landlord and real estate agent looked at the property they weren't happy with the floors, the way the skirting boards hadn't been wiped, the stove top and a couple of other things.

After the cleaners came back again the place looked a bit better but we still had to go over the floors again as there were very obvious smudges left on the tiles, which almost the whole place is covered in.

"After moving I booked for the end of…"

After moving I booked for the end of lease cleaning.they did well job

"Very pleased with the service i was…"

Very pleased with the service i was given. Great job done.