"happy costumer"

I’m very satisfied with my order – everything was as described, the delivery was fast, and the price was great. I can definitely recommend it to a friend.

"Amazing experience & customer service"

I ordered 2 brands of lenses as I was still trying them out. I called Optical Store to check when my order would be delivered and spoke to Tony who was very very helpful in confirming that my lenses would be delivered quickly & also recommended the better brand of lenses to choose, so he amended my order and it was all very very quick and simple. Amazing customer service & I received my lenses in a matter of days. Would recommend.

"Thank you so much "

Thank you so much for the speedy delivery of my lenses. The best service I have received from an online contact lense store. Amazing. I will be using you to order in the future. Outstanding customer service and you get to speak to a real person, who were extremely helpful

"Fantastic experience making purchase"

Tried this company as needed to restock on contact lenses, best price I found. The time from order to delivery was very quick and I can only second the many reviews that praise the customer service.

Will definitely be using this company from now on

"Great service and great prices"

This is the first time I used Optical Store. I normally go to Feel Good lenses. Their prices for the daily contact lenses I was looking for were the lowest I could find, so I ordered a year's supply. They arrived promptly and included were 20 complimentary pairs of lenses - this was a nice surprise and worth another £20 or so off the order. Will use again

"Still waiting...."

Made my contact lens order on Monday. Account said it had been dispatched on Wednesday. The following Monday Royal mail tracking says sender handed parcel into Parcel Shop and it would be delivered on Wednesday. Hopefully, my order will arrive tomorrow as I'm on my last pair on contact lens.So be prepared for a long wait if you order online.

"Top class service!"

I've tried many online contact lens providers, but nothing beats The Optical Store!
Not only are the prices unbeatable, but the customer service is also truly world-class. I made a mistake with my prescription details, and the team picked it up immediately. They called me directly to explain the issue and even sent free samples so I wouldn't be left without lenses while waiting for my slightly delayed delivery—caused by my own mistake!
A human touch like this is so rare in the era of fast-growing AI.
I’ll definitely buy from them again and recommend them to everyone!

"Personal, friendly service - a change from so many online retailers"

Very simple and efficient ordering process. There was a delay with one set of lenses, and we needed them urgently for travelling. They took the time to call back several times and make sure they were sent next day delivery. Personal, friendly service - a change from so many online retailers. Would highly recommend

"First time contacts online!"

First time contacts online!

I'd always bought contacts from the highstreet previously as though that online would be complicated. I was wrong!!!

- Easy ordering process
- Clear timeline for delivery
- Saved me 33% & a visit to the highstreet

Very pleased with the order, I shouldn't have left it this long. Will certainly use you again. Thanks.

"The Optical Store were very good"

The Optical Store were very good. There was a problem with my order and they dealt with it extremely helpfully, politely and efficiently which was very much appreciated. I will use them again and would definitely recommend them.