"Drop-ship company"

Aquatics Online is a drop-ship company. This essentially means that all products are "ordered" through the storefront but are then fulfilled by another company on a case by case basis. This usually means that there are big delays in getting your things delivered because the supplying company may work with various other stores.

In my case, an item was listed as "In stock" but wasn't in stock at all. It had to be ordered in from "the warehouse" and wouldn't be ready to ship out for another 6 days. I was straight-up lied to and told that an email was sent regarding this, but it never was. Good job I enquired.

Also, £5 for postage? :/

"Price Match"

Make sure you price match to get a better deal as saved 25%
Reliable and quick delivery

"First class service"

It was easy to see and easy to order very good service

"Very good service."

Overall very good service and delivery without problem.
Just a few points. Would benefit from more pipe fittings being available on line and the ability to track orders and select delivery date and time.

"Excellent product with fair delivery time BUT partial delivery with late notice"

Partial delivery as one item was not sent due to change of policy regarding supported countries. This was communicated with 10 days delay creating issues in my tank

"Complete failure to provide a very simple service."

I had to chase my order repeatedly only to be let down completely, when finally after 2 weeks from my placing the order the manager David, who had assured me the package would be sent via next day delivery sent it first class on a Thursday. This was after I had explained I was going away on the Saturday and needed the items to be in place before I left. Poor service from the start will not purchase there again.

"Very good fast friendly service"

we were impressed that we were advised there may be a slight delay in our order, which we felt was good customer service. The goods arrived as promised in perfect condition.

"Good communication, great value and arrived well packaged"

Would recommend using this company to all my friends and family

"Not bad"

Could be better but delivery time is a way long

"Great Purchase but postage & packing costs are too high."

Bought a 25ft python water changer, which I am very happy with. It really increases the speed of my water changes and my back greatly appreciates it. No more lugging around 25 Litre water drums.
However the item actually cost £3.50 to post by Royal Mail, but the P&P charge was £8.99. Had I added a 10ft extension piece to the order the P&P cost would have been an eye watering £18.99. Please David get these charges down so it makes economic sense to do more business with you.