"Dreadful company!!"

Dreadful company!!
3 worst issues to keep it short as you could write for days.

1. 2 years after moving into my house I'm still living on a building site when all 40 homes were completed over 1 year ago. We still have no park/green space and the little work they have done to that space is absolutely abysmal and nothing like what they sold in the sales brochure. Add to the fact they were deliberately ambiguous about future buildings when they knew about future houses being built by the same person they purchased the land from, shows the way in which they operate.

2. Employees/staff were given first refusal on plots but the bad part is they were given modifications and extras that nobody else could get. Then proceeded to flaunt them on social media sites whilst everybody else was made to pay for the most basic of upgrades.

3. Aftercare is SHOCKING!!! We went through 4 sales agents in the time it took to build the house. Now when you follow up with the aftercare team you would think you're emailing toddlers. It takes weeks to get a response, they want a ton of pictures etc and like most firms try any way to wriggle out of responsibility and actually helping.

You want to be positive about a house that cost half a million pounds but the reality is when the service is so shocking and you get lied to constantly you begin to question everything about the company.

"Nice houses poor after care service"

I am afraid I cannot recommend this company. The reason for this is due to their customer service after being handed over from site.

The part time customer representative assigned to the site is passive aggressive in responses for no reason. Does not respond to emails without chasing and then clearly has not read the previous response properly (if at all) . Any requests for escalation are ignored.

The people on site are very nice and help where they can. The houses are nicely designed. However their "after care" from their representative seems to consist of passing the responsibility if able to and if not, doing their upmost to do nothing. They seem solely focused to protect the company and not to provide a service. Whilst i would expect the former I would expect the latter to be important also.

I have spoken to one other person there who is assigned to another site who seemed to be more helpful in resolving an issue. This seems to be the exception however and not the rule.

Therefore, I would advise anyone to think carefully before buying here. Make sure as many issues found are resolved in the initial period where you are supported directly by the site. As this will be the only time you don't have to fight to even get them to respond nevermind resolve issues.

"Update: poor aftercare "

You’ll see I left a glowing review a few weeks after we moved into our new build. Unfortunately the aftercare falls down less than a year after you move in. From then, customer care are rude, defensive and combative. Default response is to say any issues are not their responsibility, leaving us to fight over everything via NHBC. Such a shame and has really marred our experience and left us with several unresolved quality issues. Beware, they will only be friendly and helpful and take care of their responsibilities for as long as it takes you to leave the good review they ask for.

"Professional, friendly, helpful."

One of the most professional, helpful, friendly Company’s I have ever met. They go above the call of duty to help and satisfy every potential and existing customer. Their backup service is second to none after completion of sale and ongoing after move-in. Their show house team as well as their building team cannot do enough to help. Their build is of a very high standard.

"Brendon Bezuidenhout has been…"

Brendon Bezuidenhout has been incredible since the day my sister and I met him when buying our first home. He has been extremely accommodating always going above and beyond for us, nothing is ever too much! Thank you Brendon for being so easily accessible all the time and making anything possible, we really appreciate your hard work :)

"Do yourself a favour and buy a house elsewhere!"

DO NOT BUY FROM BACKHOUSE!

I had seen others say it, but if I could select a minus score I would. I can also see that one of their developments seems to be creating some happy customers, but don't be fooled.

Two years after receiving payment for this poor excuse for a property, I continue to chase snags. There is no sense of urgency, they expect you to be available for appointments, but then they don't show up. Absolutely no one seems to give a damn, regardless of how high up you go to try and escalate your issues.

The build quality is extremely poor. The site is a mess, we have had two ‘portaloos’ outside our property for a year and the road, is way behind schedule, so there is constant dust and dirt flying around.

I can honestly say that I regret the day I signed to purchase this house. I will never buy a new property again, as this experience has left deep scars. It is hard to convey in a few short lines how appalling this company is. From sale to aftercare, this is undoubtably, the most incompetent group of people I have encountered. This has been the most stressful and disappointing purchase of my life. Moving into a new home should be a positive experience, but it has just made me ill.

I do not understand why Backhouse has no desire to finish their earlier developments, both snag lists and tidy up the site. I also don't understand how they can be satisfied that they have so many unhappy customers. But trust me, they do.

I urge you not to proceed with any thoughts of buying a house from this company. Despite the shiny show house and glossy brochures, the reality could not be further from the truth. Do not buy from Backhouse.

"Seamless and stress free experience"

We’ve just moved into a Backhouse home in Highworth. Our expectations have been exceeded on every level. The whole process has been made so easy. The build is far superior than we ever imagined. The snagging (insanely minimal) has been jumped straight on by the team.

Jim and Carolin are such a brilliant team, they have been instrumental in making this whole process seamless and stress free for us. We would highly recommend Backhouse and feel that we would only ever buy a Backhouse home in the future.

"Backhouse....Highworth, great decision so far!"

We've just moved in to Backhouse Highworth and have had a great customer experience. From initially viewing the show home spontaneously last summer (we weren't even looking to move!) we moved into our new home last week and all I can say is the Backhouse team have been excellent. Carolyn has been the oracle of all things home buying! Thank you for letting us visit the site so often while the house was in build!

The site staff again have been excellent, the site manager Jim providing a thorough overview of the house prior to moving in.

We used all the recommended Solicitors, mortgage advisors and again the process has been slick.

I can't comment on the snagging process yet, but looking hard for anything significant to report and we've only been in 7 days.

The house is great, space, light, really well designed and finished.....that's why we bought one!

"Thank you backhouse …"

Thank you backhouse for our lovely home. Buying off plan can be daunting, but we were helped every bit of the way through the whole process by Tina who was great on the Midsomer Norton Site. We moved in a few weeks ago and love it. The thought that has gone into everything is second to none. It's spacious, well-appointed and expertly finished. All the staff we have dealt with have been so helpful. Once again thank you Backhouse.

"Best House ever!!!!"

I see a lot of people have left poor reviews about Backhouse, but I believe this is on some of their previous sites from when the company first started out. I have moved into a home on their Midsomer Norton Site and it is absolutely perfect. The quality of build is outstanding, some very small items which were sorted straight away and the staff have been amazing. Tina in Sales was absolutely great throughout the whole process and since we have moved in the after care has been amazing. The home is so beautifully designed and so easy to live in. We couldn’t be happier! The grass is such good quality and they have not cut any corners. I think a couple of their historical sites may be the reason for some bad reviews but honestly, this house is just amazing. Cannot recommend them enough!