"Amazing customer service"

I ordered Dormeo Octasmart Premium Deluxe Mattress, almost a week had passed and I hadn't got any updates on the order. Went to the website and chatted with Emma, who told me she will contact Dormeo and find out where my order is, 30 minutes later I got a call and they told me Dormeo will send it out in the next 3 days. I was impressed on how fast they had resolved my query.
I have received my mattress and have already slept on it. The best mattress I have slept on. Highly recommend it if you're a side sleeper.
Definitely will order from them in the future. Good prices and amazing customer service.

"Faultless from start to finish"

Attentive and informative service. I ordered the bed that perfectly met my requirements. Delivered quickly and even assembled for me.
Faultless from start to finish and very pleased.

"I found out the importance of spending a bit more money for a better sleep - now to bed"

The whole experience for getting a new bed was brilliant, no hassle to buy from the young lady who had to put up with my undecided mind but the bed & mattress bought is absolutely amazing - I have never had a wooden bed before but it’s wonderful

"Only giving 4 stars because I haven’t…"

Only giving 4 stars because I haven’t received my order yet! I was struggling to find what I wanted so used the online chat. Person I spoke to was prompt at responding & very helpful by sending links to helpful items. Excellent service so far.

"Seamless service"

I had a query about the use of a voucher which was resolved quickly and out of hours too. The service I received from Emma and Paul was faultless. At point of ordering, the order was passed through to Emma (the mattress company, rather than the Emma referenced above), who shipped it much earlier than I expected. All in all, a seamless service

"What went wrong everything "

What went wrong , everything ,
Bought 1st mattress, faulty
Was given 2nd Mattress upgrade also faulty 3 months down the line still waiting on a forever mattress, once they get your money , they don't rush is sorting issues 🙄

"Excellent service and a beautiful bed"

We purchased a Harrison Spinks mattress and ottoman bed on line. It went really smoothly, we received an email to check the details (Harrison Spinks handmake orders). It arrived in good time. Excellent service. The mattress is all handmade and you can tell as it is of the highest quality. The mattress also had handles so it was easy to carry. I am over the moon with it. Thank you.

"Quick efficient delivery"

Quick efficient delivery, the guys that delivered my bed and assembled it for me, where friendly, professional and obviously experienced ( They had to carry it up stairs and a tight space on the landing to get it into the room)
My only criticism, is regarding one of the storage draws ( under the bed frame) that has been obviously damaged at the manufacturing stage and that has been glued back together, and not particularly well!

"Bed delivery and installation."

The lady in the shop was very informative, promised delivery on Tuesday between 0900-0930am. The delivery men turned up at 0915, took new bed to requiredroom, set the bed up, took old bed and mattresses away, all done inside 20 mins. They were polite and efficient. Thank Now to Bed. Im sure I will return.

"We complained to Now to bed about a…"

We complained to Now to bed about a Mattress we bought . It was all sorted out with great care and a great service provided